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DoubleTree by Hilton Metropolitan - New York City

5.0 star property
Find serenity amidst Midtown Manhattan’s energy. Experience the ultimate comfort with express check-in and out.

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Photo gallery for DoubleTree by Hilton Metropolitan - New York City

Exterior
Interior
Interior
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Breakfast available
  • Gym
  • Parking available

Room options

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Hyatt Grand Central New York

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
8.0 out of 10, Very Good, (4857)
The price is SAR 567
SAR 836 total
includes taxes & fees
7 Mar - 8 Mar
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About the neighborhood

Map
569 Lexington Ave, New York, NY, 10022

What's nearby

  • 5th Avenue - 6 min walk
  • Grand Central Terminal - 11 min walk
  • Rockefeller Center - 11 min walk
  • Times Square - 16 min walk
  • Broadway - 17 min walk

Getting around

  • 51 St. Station - 1 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 32 min drive

Restaurants

  • ‪Schnipper's Quality Kitchen - ‬1 min walk
  • ‪The Mill - ‬2 min walk
  • ‪Lexington Market - Bars & Eateries - ‬1 min walk
  • ‪Panda Express - ‬2 min walk
  • ‪McDonald's - ‬2 min walk

About this property

DoubleTree by Hilton Metropolitan - New York City

Luxury inn near 5th Avenue
A short walk from Grand Central Terminal and Rockefeller Center, DoubleTree by Hilton Metropolitan - New York City provides a hair salon, dry cleaning/laundry services, and a bar. In addition to a 24-hour gym and a business center, guests can connect to in-room WiFi (surcharge).
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • Express check-out, express check-in, and concierge services
  • Smoke-free premises, newspapers in the lobby, and a 24-hour front desk
Room features
All 764 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Filipino, French, Hebrew, Hindi, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (USD 55 per night)
  • Valet parking on site (USD 65 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 20 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Met Bar
  • Met Grill

Things to do

  • 24-hour fitness center
  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space (12000 square feet)
  • Meeting rooms - 12

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch HDTV
  • Cable channels
  • Pay movies

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 60 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 (rates may vary)
  • Self parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Metropolitan New York City Hotel
DoubleTree Hilton Metropolitan Hotel New York City
DoubleTree Hilton Metropolitan New York City
DoubleTree Hilton New York City
DoubleTree Metropolitan
DoubleTree Metropolitan Hilton
DoubleTree Metropolitan New York City
DoubleTree New York City Metropolitan
Hilton DoubleTree Metropolitan
Hilton Metropolitan New York City
DoubleTree Hilton Metropolitan Hotel
DoubleTree by Hilton Metropolitan New York City
DoubleTree by Hilton Metropolitan - New York City Hotel
DoubleTree by Hilton Metropolitan - New York City New York
DoubleTree by Hilton Metropolitan - New York City Hotel New York

Frequently asked questions

Is DoubleTree by Hilton Metropolitan - New York City pet-friendly?

Yes, this inn allows pets with a maximum weight of up to 60 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Metropolitan - New York City?

Self parking is available for USD 55 per night. Valet parking is available for USD 65 per day.

What time is check-in at DoubleTree by Hilton Metropolitan - New York City?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at DoubleTree by Hilton Metropolitan - New York City?

Check-out is at noon.

Where is DoubleTree by Hilton Metropolitan - New York City located?

Located in Manhattan, this luxury inn is within a 10-minute walk of 5th Avenue, St. Patrick's Cathedral, and Chrysler Building. Grand Central Terminal and Rockefeller Center are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 3 minutes.

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DoubleTree by Hilton Metropolitan - New York City Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1003 reviews
Rating 8 - Good. 348 out of 1003 reviews
Rating 6 - Okay. 170 out of 1003 reviews
Rating 4 - Poor. 95 out of 1003 reviews
Rating 2 - Terrible. 113 out of 1003 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property closed and didn’t let anyone know
Stayed 3 nights in Jan 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und hochwertig zum kleinen Preis
Stayed 5 nights in Jan 2022

2/10 Terrible

Joy Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed when we arrived. We waited outside the hotel, freezing cold
Stayed 2 nights in Jan 2022

2/10 Terrible

Arthur

Stayed 2 nights in Jan 2022

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled our booking a week before our stay and haven't refunded us
Stayed 2 nights in Dec 2021

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing because they closed 😞
Stayed 4 nights in Dec 2021

2/10 Terrible

MARIA ISABEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Stayed 2 nights in Dec 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Stayed 3 nights in Nov 2021

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apesar que no abrieron el hotel fueron responsables al darme otro estadia
Stayed 3 nights in Oct 2021

2/10 Terrible

March

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locked and Closed
Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Stayed 3 nights in Nov 2021

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Accessibility
The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Stayed 1 night in Nov 2021

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2021

10/10 Excellent

Rashad

Stayed 4 nights in Oct 2021

8/10 Good

Regan

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Sandra Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
Stayed 4 nights in Oct 2021

2/10 Terrible

Cesar

Stayed 3 nights in Oct 2021

2/10 Terrible

Tammy Lee, Tustin

Stayed 4 nights in Oct 2021

2/10 Terrible

John, Temecula

Disliked: Staff & service
We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
Stayed 2 nights in Oct 2021

2/10 Terrible

gianna

Stayed 1 night in Oct 2021

2/10 Terrible

Lindsey

Stayed 2 nights in Oct 2021

10/10 Excellent

Federico

Liked: Staff & service
Excellent Vacation
We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
Stayed 3 nights in Oct 2021

2/10 Terrible

Bryan

Stayed 1 night in Oct 2021

2/10 Terrible

Oscar, Bogota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

2/10 Terrible

Kishana W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
Stayed 1 night in Oct 2021

2/10 Terrible

Archana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad treatment by double Tree and Hotels.com
The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.
Stayed 2 nights in Oct 2021