Find all hotels by Independent in Neustadt from SAR 292

"The hotel is fine but the description clearly said there was a gym (with pictures) but instead they don’t. Quite disappointed as I booked there mainly for that reason."

"The checkin was really unprofessional, nothing was prepared, all data had to be filled out again on paper, the staff was absolutely not welcoming. They did not even inform me about a 25 EUR early checkin fee upfront. They gave me a room right above the smoking area. It smelled and was noisy. At the checkout they claimed I had breakfast. Never did and never ordered it. The front desk staff was not welcoming or friendly at all. Not what I expected at this house. Poor!"

"Friendly, helpful staff, comfortable lodging in a central location. Small water bottle in room at arrival would have been nice, but local mints in bathroom and Christmas chocolate on pillow were very thoughtful. Would also have liked to see homemade jam instead of high glucose factory stuff as an extra touch at breakfast. Blackout curtains worked and bathroom was modern and spacious. Would definitely stay again. "

"Staff were friendly, room was clean. The only short fall is that since the hotel is located at pedestrian zone, I had difficulty to find the back road to hotel parking even with a gps"

"The place is fine for a short stay. There is no service on Sundays or late in the evening, making it a bit odd to stay there then. They didn't bother cleaning the room as a result."

"The spa, gym, and lake views are excellent. The hotel has a very 90's feel and no room service (this was a bummer as we had a lake view room and wanted to stay in and relax). The beirgarten by the water has excellent food, although it closes at 930pm (as does the only restaurant on site (a buffet). The place was comfortable for 1 dayx the lake location and sauna were exactly what we wanted"

"The staff went above and beyond for us during our stay! The hotel is incredibly historic and charming. I highly recommend adding the breakfast to your stay. Jena is an absolute gem of a city and we would love to stay here again!"

"Very clean, lovely position if wanting to stay in this area of Germany. Lovely staff, couldn’t be more helpful"