Find all hotels by Best Western in Neustadt from SAR 291

"Great breakfast."

"Good service"

"I chose this hotel due to its idyllic look & since I was traveling with 4 colleagues, they all booked here too. On arrival, found out you don’t stay in the schloss, rather a very unattractive side building, freezing cold, tiny room. The restaurant was closed, another reason I had chosen this hotel was because it had a restaurant, nobody told us it would be closed. Very poor. The service was friendly at breakfast & that’s my reason for ranking this at okay. The lady was lovely & made our start to each day a pleasant one ."

"Friendly, helpful staff, comfortable lodging in a central location. Small water bottle in room at arrival would have been nice, but local mints in bathroom and Christmas chocolate on pillow were very thoughtful. Would also have liked to see homemade jam instead of high glucose factory stuff as an extra touch at breakfast. Blackout curtains worked and bathroom was modern and spacious. Would definitely stay again. "

"Our suite was spacious and lovely, everyone was friendly and helpful, and we will definitely stay here the next time we travel to Jena"

"Great hotel for a great price. Clean, modern, well equipped. Quadruple room was great for us and our two kids. Would love to have parking better marked as well as signs at the back entrance. We arrived after dark and it was a bit uncomfortable driving around back of the building, but once we found our way it was just fine. Would certainly stay here again!"

"The checkin was really unprofessional, nothing was prepared, all data had to be filled out again on paper, the staff was absolutely not welcoming. They did not even inform me about a 25 EUR early checkin fee upfront. They gave me a room right above the smoking area. It smelled and was noisy. At the checkout they claimed I had breakfast. Never did and never ordered it. The front desk staff was not welcoming or friendly at all. Not what I expected at this house. Poor!"

"The staff was nice and accommodating. The bed was clean and comfortable but the bathroom not up to standard. The hotel is not close to the city center but easy to reach with the Strassenbahn if you don’t want to take your car. "

"location"