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"Most of staff speak English. Breakfast is very good. All staff very friendly "

"We spent 10 nights for 2025 Sakura 28 March to 7 April -- trip of a dream come true -- and the Cross Hotel was a star of the stay. Location between a canal street and a main street gave the perfect spot to see cherry blossoms from the ample lobby common area and direct access to the major markets right across the street. Breakfast was fabulous - even my picky eater spouse enjoyed each morning (of course the neighboring bakery was a treat too). Gion is a scant 10 minute walk and there is direct access to the major riverfront at the end of the street where you can stroll for miles in the calm nature inside the bustling charm of Kyoto. Loved this hotel - and will stay here again."

"We had a great stay at Nohga hotel! The hotel is conveniently located about an 8 minute walk from the train station, and walking distance from Kiyomizu temple and the famous Sanenzaka and Ninenzaka streets. The hotel has a modern organic style, cute lobby with bakery that was always bustling, and a great rooftop bar with great cocktails and views. Every staff member was extremely polite and friendly, and the service was top notch. Our room was on the smaller side but was thoughtfully laid out and had everything we needed and was very clean, and it was enough space to open our luggage which is more than many Japanese hotels. Highly recommend if you are looking for a great place to stay in Kyoto!!"

"This hotel was very clean and wonderfully located directly across the Kyoto train station. It had a friendly staff and located near a shopping and restaurants. However, the restaurants below the hotel were not the greatest. But, loved the Hotel. "

"When arriving, not only was the lobby beautiful with a view - but the staff was very friendly and even upgraded us to a bigger room without asking! The room itself was VERY spacious, clean, the bathroom and shower area was so nice - they had everything you could possibly need (ie toothbrush/toothpaste, brush, facial products, shower products, hair dryer, etc). I’ve found beds in Japan are never comfy but these were actually better than other hotels. The room view was so pretty. I have nothing bad to say, I will absolutely be staying here again if I come back to Kyoto!"

"Loved the location near the train, the onsen, free afternoon pastries and free evening ramen. Staff was pleasant and the room was clean."

"Great location with easy access to the trains and getting around. Very clean and comfortable. "

"It's located in the heart of a shopping street which made it a very unique experience. Will stay here again."

"It’s a rare hotel in Japan that can offer 4 twin beds for 4 friends to travel and room together. The toiletries were top notch, beyond what I have seen at other 4 star hotels; and the housekeeping staff did not skimp during our 3 day stay. I especially enjoyed the comfort of their free house slippers. The hotel staff at check in was helpful and spoke English, and gave orientation to room features. The concierge service helped point out local cherry blossom lightings and rates of local blooms. They also helped with locating local drugstores. They also helped with hotel luggage transfers. The staff was super helpful in getting taxis at last minute from hotel. Only, downside was the “French” restaurant of western foods was not very authentic. Also, that all restaurants close early in evening. "