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"Room was comfortable. The in-room onsen was amazing."

"Nice comfortable room for 3 people. Great service, wonderful breakfast and onsen was good. "

"We love the facility and staff. Hope we can visit again in the future."

"Very clean and nice view"

"Stay away from this hotel: no person in the front desk; the heat was not working (-2 Celsius); no one answered the phone for customer service … worst nightmare for my stay in a foreign country that only a few persons speak English. I will try to dispute the charges for my stay. I was disappointed that Expedia didn’t step in to help!! Very frustrating and un-professional "

"Highly recommend! Definitely will come back again. It feels like you are back home. Super relax service. Room is comfortable and clean. Food is amazing. Just one thing - the blanket provided are a bit short (if you are over 1.70cm)"

"Beautiful Seaview."

"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"perfect! thank you"