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"The property and rooms are tired with a much needed renovation in progress. The pool and garden area is closed while undergoing the renovation, so expecting the place to be much better once this is completed. The rooms we were assigned could also use some renovation as there was cracked caulking around the tub and shower and green water staining on plumbing fixtures. Carpets could also stand to be replaced. Rooms were nice and comfortable, however. The staff was extremely friendly and helpful especially the staff at the Mokha Cafe during the breakfast buffet. They went above and beyond to make our breakfast experience the shining star of our stay there. I want to especially single out our server Abdullah T. who greeted us every morning with a warm smile and friendly air. He remembered our coffee orders from the first day and provided them upon arrival. He was absolutely the best and helped make our visit to Oman one the most memorable and positive holidays I have had in a long while. The Grand Hyatt's location to the beach walk is another reason to select this Hotel despite the ongoing renovation. I did not miss not having a pool as we spent a lot of time on the beach and swimming in the gulf. Easy walk to some very amazing eateries, especially Mado in the Waterfront Shopping plaza."

"Great stay! Quiet, convenient location with helpful and attentive staff. Highly recommend"

"Weather was great for December. Staff was super nice. Location is excellent. Good snorkeling and other water sports. "

"The service is one of the best of any hotel we’ve ever stayed. Helpful smiles are everywhere. It was a fabulous stay. "

"A lot of space in a premium hotel with perfect service. The restaurants and bars are almost enough to keep you inside! "

"Amazing hotel and brilliant spa. Very relaxing, great food and a wonderful team looking after you!"

"We loved the Platinum Hotel, convenient, clean and very friendly. The Omani lady at the reception was so kind! We arrived at 5.30 am and the reception was open! We loved the rooftop swimming pool to chill out. We weren’t expecting it to be so nice! "

"Excellent service, care, and attention to detail. "