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"Check in was easy and the staff were very friendly. in fact all of the staff were very helpful, friendly but professional. the views were fantastic even when it was a bit cloudy, looking out to Robin Hood Bay when eating breakfast and dinner was a great treat, breakfast on the first morning was buffet style, while morning two was a cooked in kitchen, traditional UK type breakfast, cereals etc were as day one. Dinner was sublime, the choice was limited to other restaurants menus however the pie was make from scratch and the food was hot not just warm as other dining establishments that cost a lot more. The room was very spacious, light, airy and very clean with again very good vistas of the Bay, the bed was very comfy and plenty of space for clothing. however the small disappointment was the size of the bathroom, cramped compared to the room itself. the shower was powerful enough and easy to control the heat, bath was small, there was water damage to the plastic covered mdf bath panel and base, if solid plastic this would not be a problem, there was a light not working and becoming detached from the ceiling. Apparently we should have been informed on checking in that the TV signal was very poor via freeview/terrestial and we should have been using the streaming services? The hotel is going through much needed updated and convertions but never heard any of the work in our room, where the lift is there are items stored there and seems a little run down. would go back tomorrow."

"Great location "

"We liked everything. Exceptional staff. Bedroom very comfortable with beautiful bathroom and this was one of the cheaper rooms. Breakfast cooked to order. Best quality products. We could not find fault. "

"Excellent, will definitely use again"

"Excellent staff lovely food breakfasts and evening meals fabulous comfy bed sheets and pillows had the best sleep in a long time room very clean easy walk into town plus free parking "

"Fantastic place and service! Amazing location, food, and service. Stayed for a night and wouod recommend to anyone "

"We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money "

"Checked in mid evening and was cold outside. Was informed at check in that the team had been to my room and closed the curtains and put the heating on so it was not cold. Wow now that’s some check in service "

"It was my first time in Middlesbrough and I know I chose a lovely hotel to stay in for me and my son, my son who is 15 years old went out every day meeting up with his friends he knows from online games. Excellent hotel & Staff will most definitely recommend and come back and stay again."