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"nice good service friendly staff"

"Very good"

"Friendly Staff. Great buffet! "

"I had an amazing vacation here at Casa Esmeralda. The staff (Toni) upon arrival at reception was super friendly, helpful, and professional. This service was carried through from beach bar, restaurant, and spa. I loved the variety of pools and easy access to beach and town. "

"This was my first time visiting Palma and I can say for certain that this is my new go-to hotel for future visits. I will say it is slightly pricey for food/drinks/buffet etc, but the quality and service you get for it balances this out - definitely getting what you pay for. The area itself does have a musical vibe to it but come 23:00/23:30, lights are out and music is off - everyone is very respectful."

"Very pleasant experience. The cleaning team did an excellent job, as the room and the hotel were genuinely clean. The receptionist, Tony, was especially helpful."

"Lovely hotel. Very clean. Nice spa and selection of pools. Restaurant has changing menu for every evening. Food is good and great selection. Half board well worth it! Enrique, Tey... the chef with the most contagious smile (sorry didn't catch his name, perdóname), amazing people at the restaurant! This hotel has outstanding service throughout. Everyone is very kind, helpful and friendly and polite! Highly recommend. Would prefer towels not changed automatically daily, in many countries already you can choose to reuse to save water and nature. "

"I had everything I wanted for the stay and the gym was good and only negative point was as I went in April the pool was too cold as not heated"

"A great hotel with a great view. Only a few blocks from many bars and restaurants. Car rental available on-site."