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"They customer service was excellent. We arranged transportation though the hotel which was very easy. They reached out to us and coordinated everything. The porters also brought our stuff to our room. The hot tub could be a little bit warmer but it’s a fixed temperature. Overall great service and location. Warning, there are a few sets of stairs to get to the hotel. "

"Our stay was nice. The accommodation was comfortable and clean. The hot tub was a perfect addition, providing a relaxing and luxurious touch. The swimming pools were beautifully maintained and added to the overall serene atmosphere. Most importantly, the staff were outstanding—warm, helpful, and highly professional, making us feel welcome from the moment we arrived till we left."

"excellent place with great breakfast options on the cave pool and outside pool. Overall a great stay and value for money.."

"The resort is very spacious and maintained well by the staff (they clean the common area from time to time). There are many swimming pools but unfortunately still cold for Apr (would be good if have an indoor pool or hot Jacuzzi). The front gate to supermarket is very near but the pavement is still under construction so the walk is a bit horrible as you might walk on the edge of the road and watch out the traffic. There's also a back end of exit which leads to a main road and has a few restaurants as well. I booked the loft style room for family to stay and it is quite spacious for the area. Kids liked the stay"

"View"

"The hotel is located on a hill and is far from the main tourist areas so will need transportation to get there. The room was amazing with beautiful views from the balcony in the bathroom overlooking sunrise and breathtaking views from the front balcony overlooking the sunset. On arrival Giorgos came to the car and assisted with taking our luggage up the little hill to the reception. He explained that reception is only open till 6 pm but offered communication through WhatsApp which was great. Upon check in,we saw that our plunge pool was very dirty. We asked it to be cleaned and were advised that it was recently cleaned and stuff get to it due to wind. We settled in and were going to use the pool and then noticed tiny little fish swimming in it. Told the reception and they cleaned it while we were out. They left a complimentary bottle of wine for us as an apology which was really appreciated. Later we noticed our cards were not working to open the door. Communicated this via WhatsApp and they sent someone right away to open our door. They provided their number for us to call upon coming back late at night so they could open our door with the master key as they could not reset the key. We came back around 1 am and called the individual and he informed us that he had left a key for us in the front patio. Breakfast is done via preorder. We chose what we wanted and sent it to reception via WhatsApp and was delivered on the dot and amazing. Giorgos was amazing. Highly recommend. "

"We stayed 2 nights at the Volcano View Villa & had a fantastic time. The villa is very spacious with two floors, nicely decorated, and offer a gorgeous view of the caldera. Convenient location to dining, shopping and transportation. The hotel staff is tremendously welcoming & make us feel at home. Overall a five-star experience. Will recommed to friends."

"Would h"

"Beautiful view .. amazing service. Staff is very very very welcoming make you feel very comfortable. Breakfast is served in the room directly and one of best quality breakfast. Lots of options. Loved out stay will recommend to everyone. It deserves 5 star rating."