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"The hotel is a beautiful property but certainly it’s showing its age as even the room key is truly a room key and not a key card. I guess it’s just the nostalgia of an older hotel. There is also very limited dining in surrounding area but the restaurant in the hotel is great. Due its location, there is little to sometimes no uber or taxi available hence it can be pricey getting a car via the concierge. From the moment you arrive, the porter and the bell men are very friendly. As you accent the elevator to the second story, you are greeted with a grand staircase and the front desk are to the left hand side who are also very friendly. It’s certainly has the feel of the RITZ Paris without the multi-million dollar makeover. The overall experience was wonderful and the rooms are well appointed with all the expected amenities which one comes to expect from a true 5 star hotel. I think one thing is missing is maybe a hotel car which would allow guests to get to surrounding restaurants (within a 5 miles radius) or the boat terminal which is only a 15 min walk, but it would certainly make the lives of their patrons a lot easier. "

"What an excellent hotel! The location is perfect, the staff is the best, it's close to the ferry and stores. I will visit again!"

"Beautiful view of the lake Como , "

"Staff very welcoming, helpful and friendly. Room, bathroom and bed very clean. Breakfast very good, setting you up for a days touring. Pleasant walk through the streets from hotel to the old town. Bergamo a hidden gem and will definitely revisit. "

"This is so far the best hotel I ever stayed. Beautiful views and beautiful hotel, just gorgeous! Very nice people and excellent customer service"

"10 minute walk to the station. 5 minute walk to the ferry. Location is amazing, it was clean and smelled great. Check in was a breeze very friendly. I had to catch an early train and couldn’t have the breakfast buffet but they made me a to go bag the night before to take with me! Highly recommend this place!"

"Brilliant location, really comfortable bed and very helpful reception. "

"Perfect location"

"Loved the room overlooking the lake with a hot tub. Central location to the town. Close to restaurants. "