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"The Hotel location was good. The hotel was clean & high class. The staff were very nice. The breakfast was great. I thank them for their hospitality "

"Although we had a great stay at Mitsis selection Laguna when booking this I booked a bungalow sea view , i felt I was cheated on the room rate because we ended up with a garden view / children play area , and looked nothing like what was advertised on the website . We queried this at reception which we were offered another room but to another garden view so it wasn’t worth the upheaval of our belongings but the receptionist took a contact number if an upgrade became available he would call us. Never got a call . At the end of our holiday we learnt that another couple got a free upgrade to a bungalow sea view with Jazzi because they weren’t happy with their view either so I was really disappointed that the cost of garden view room rate is less than what we paid for . apart from this we can’t fault the hotel , all staff were lovely and attentive food and drinks were great too "

"In my over 50 years of travel, lucky me, this has to be one of the best hotels I have ever had the pleasure of staying at. Wonderful food. Wonderful staff. Pure luxury. I cannot praise this place enough. Thank you Mitsis."

"Very clean and comfortable room. The livingroom with several seating areas and large screen tv was a big hit for us. The buffet breakfast was amazing. So many Cretan savory and sweet food that we might not have had if it weren’t for this breakfast buffet. Every staff member that we met was friendly and helpful. It was a great hotel to stay in Heraklion."

"Perfect for location to explore the city. We were there only for a night, and we enjoyed our stay, and the breakfast had many selections. "

"EVERYTHING SO CLEAN SERVICES SO GOOD BRECKFSAT GREAT"

"Gorgeous property with excellent views and great service. Very quiet "

"Really family friendly. Kids loved it. Waterpark and choice of pools was great. 10yr old absolutely loved kids club and the team there. Evening shows were really great. All restaurants are buffet style, no al a carte ones if you prefer that style. There is an olympic sized pool which meant there where lots of swim clubs there for half term swim camp which meant there was lots of groups of older kids around. They were no bother and well behaved but not something had experienced in other hotels. Would recommend the hotel."

"The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace. "