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Hotel Polanco

3.0 star property
Relax in comfort knowing you can stay on top of work at the 24-hour business center.

Choose dates to view prices

Photo gallery for Hotel Polanco

Front of property
Breakfast area
Lobby
In-room safe, desk, free WiFi, bed sheets
Staircase

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Junior Suite

In-room safe, desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
Cable channels
In-room safe
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room

In-room safe, desk, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Free bottled water
Cable channels
In-room safe
Desk
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
Edgar Allan Poe 8, Col Polanco, Mexico City, CDMX, 11560

What's nearby

  • Avenida Presidente Masaryk - 3 min walk
  • Chapultepec Park - 7 min walk
  • Auditorio Nacional - 9 min walk
  • Parque Zoologico de Chapultepec - 14 min walk
  • Antara Polanco - 15 min walk

Getting around

  • Auditorio Station - 14 min walk
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 31 min drive

Restaurants

  • ‪Gin Gin - ‬4 min walk
  • ‪Parole Polanco - ‬3 min walk
  • ‪Tacos de la Sombrilla Azul - ‬7 min walk
  • ‪Manaw Thai Kitchen - ‬4 min walk
  • ‪Dante Brasa y Fuego - Polanco - ‬3 min walk

About this property

Hotel Polanco

Hotel near Paseo de la Reforma
Close to Avenida Presidente Masaryk and Auditorio Nacional, Hotel Polanco provides dry cleaning/laundry services, a gym, and a 24-hour business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Smoke-free premises, tour/ticket assistance, and a 24-hour front desk
  • 1 meeting room and an elevator
Room features
All 71 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Fitness center

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • Elevator

More

  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Polanco Mexico City
Polanco Hotel Mexico City
Hotel Polanco Hotel
Hotel Polanco Mexico City
Polanco Hotel Mexico City
Hotel Polanco Hotel Mexico City

Frequently asked questions

Is Hotel Polanco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Polanco?

Hotel Polanco doesn't offer parking.

What time is check-in at Hotel Polanco?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Polanco?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Polanco located?

Located in Polanco, this hotel is within a 5-minute walk of Lincoln Park, Paseo de la Reforma, and Avenida Presidente Masaryk. Chapultepec Park and Auditorio Nacional are also within 10 minutes. Auditorio Station is 14 minutes by foot and Polanco Station is 17 minutes.

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Hotel Polanco Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 183 out of 442 reviews
Rating 8 - Good. 140 out of 442 reviews
Rating 6 - Okay. 59 out of 442 reviews
Rating 4 - Poor. 33 out of 442 reviews
Rating 2 - Terrible. 27 out of 442 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LETICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Nishani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and location is convenient!
Stayed 2 nights in Aug 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, room was spacious and comfortable. Good location .
Stayed 1 night in Sep 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Hotel Polanco is very well located, walking distance to the "zona de Polanco" where there are many restaurants and excellent boutiques. Also, it's walking distance to Metro bus on Reforma an excellent public transportation. I highly recommend Hotel Polanco
Stayed 4 nights in Nov 2024

8/10 Good

Adrián

Good location
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist and all staff were very helpful. It is a good place to stay specially if you are by yourself in the city. Many places to walk distance, castle the Chapultepec, Paseo la reforma (great for runners) and the Zoo.
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Sep 2024

4/10 Poor

Luciano

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend to stay here. That’s all I have to say.
Stayed 2 nights in Nov 2024

8/10 Good

L Tania

Liked: Cleanliness, staff & service, amenities
You get what you pay for, not a luxurious place for ok for stay, has to go down to get water bottle cos there is staff to bring up
Stayed 1 night in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

8/10 Good

Genevieve

Good price and warm, cozy rooms, with character. Front desk staff courteous but not very friendly, seem not to like their jobs much. Slow and intermittent Internet; during videoconferences with clients(!), the connection was lost repeatedly
Stayed 2 nights in Dec 2024

4/10 Poor

Edward

Disliked: Staff & service, property conditions & facilities
At best, this hotel is a bit below average. Our bathroom was postage stamp size. The room wasn't much larger. For sure the location is great, but it goes down hill from there. Adequate, kind of. Impressive? Not.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and very well located hotel in a very fancy area. Very close to different restaurants and not far from luxury stores. The hotel is very clean, very convenient. Hope to go there again for another stay in Mexico city.
Stayed 2 nights in Jul 2023

6/10 Okay

Donald

Disliked: Amenities
Convenient and affordable
Stayed 3 nights in Sep 2023

10/10 Excellent

Pierrick Jean-Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have known this hotel for several years. I appreciate it when I go to Mexico City for its geographical location, its tranquility, and its calm. Its staff is very pleasant and attentive. I can only recommend this hotel for all these qualities.
Stayed 1 night in Oct 2023

8/10 Good

JULIO

Liked: Cleanliness, staff & service
The location of the place is very Nice, the only thing that I didn't like was the bathroom, too small...
Stayed 1 night in Nov 2023

8/10 Good

Igor

Liked: Cleanliness
Old style in the hearth of Polanco
The location of the hotel is ideal to go around in Polanco. Near the park, near the restaurants and the nightlife. Quiet and safe, the Hotel is a bit "old" but clean and the service is puntual and not invasive. No brakfast available but you have a lot of cafes and patiseries at 2-3 minutes walking distance. The room's toilet have no window ant his keeps the humidity level in the room quite high. Very clean but a little bit old fashined.
Stayed 4 nights in Jul 2024

8/10 Good

robert

Disliked: Amenities
Room was very clean, lobby and hallways a little dirty
Stayed 2 nights in Aug 2023

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was surrounded by beautiful mansions, parks, fancy stores and restaurants. It’s a 10 minute walk to the 3 Michelin star Pujol restaurant. Anything you could ask for, was at a walking distance. It was also close to Soumaya museum.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk don’t like customers coming from expedia; they complained about loosing money. However, the hotel is very clean and well kept. The location is amazing. So, I do recommend this hotel.
Stayed 3 nights in Apr 2023

6/10 Okay

Hong-Dar

Disliked: Property conditions & facilities
Ok
Stayed 2 nights in Jun 2024

10/10 Excellent

René Iván

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jul 2023

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
From desk no friendly

2/10 Terrible

Gunnar

Disliked: Staff & service
When I arrived I was told that my reservation was not there, they made me fill out some paperwork and told me they would make another reservation for me. In the end they accepted that they had my reservation with Expedía, but that they would not use it because they charge them commission.
Stayed 2 nights in Feb 2023