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Hoshino Resorts KAI Matsumoto

4.0 star property
Ryokan with a full-service spa, steps from Asama Hot Spring

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Photo gallery for Hoshino Resorts KAI Matsumoto

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi
Exterior
Interior entrance
Massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Highlights

Yard
Terrace
Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Deep soaking bathtub
  • 60 sq m
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room FA4

Japanese-style Room FA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room FA4

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Deep soaking bathtub
Private bathroom
Minibar
Desk
  • 45 sq m
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath RA4

Highlights

Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Deep soaking bathtub
Private bathroom
Minibar
  • 60 sq m
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

About the neighborhood

Map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303

What's nearby

  • Asama Hot Spring - 3 min walk - 0.3 km
  • Matsumoto Castle - 4 min drive - 3.9 km
  • Alps Park Matsumoto - 4 min drive - 3.7 km
  • Matsumoto City Museum of Art - 4 min drive - 4.5 km
  • Matsumoto Performing Arts Center - 4 min drive - 4.5 km

Getting around

  • Shimonii Station - 8 min drive
  • Hotaka Station - 27 min drive
  • Komaki Airport (NKM) - 176 min drive

Restaurants

  • ‪レストランパウゼ - ‬13 min walk
  • ‪CAFE THE GROVE - ‬16 min walk
  • ‪ラーメン屋 がったぼうず - ‬6 min walk
  • ‪富成伍郎商店 - ‬13 min walk
  • ‪油そば 麺屋かとむら浅間店 - ‬13 min walk

About this property

Hoshino Resorts KAI Matsumoto

Upscale ryokan near Asama Hot Spring
Located close to Alps Park Matsumoto and Matsumoto Castle, Hoshino Resorts KAI Matsumoto provides free breakfast (local cuisine), an indoor mineral hot spring (onsen), and a coffee shop/cafe. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a library and a restaurant.
Other perks include:
  • Free self parking
  • Hot springs on site, coffee/tea in the lobby, and a 24-hour front desk
  • An elevator
Room features
All guestrooms at Hoshino Resorts KAI Matsumoto offer comforts such as air conditioning, in addition to amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Refrigerators, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–9:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa
  • Hot springs
  • Wine tasting room

Family friendly

  • Refrigerator

Conveniences

  • Elevator
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 26-inch flat-screen TV

Food and drink

  • Kaiseki meal
  • Minibar
  • Refrigerator

More

  • Desk
  • Desk chair
  • In-room massage
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Frequently asked questions

Is Hoshino Resorts KAI Matsumoto pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hoshino Resorts KAI Matsumoto?

Self parking is free at this property.

What time is check-in at Hoshino Resorts KAI Matsumoto?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hoshino Resorts KAI Matsumoto?

Check-out is at noon.

Where is Hoshino Resorts KAI Matsumoto located?

Located in Asama Onsen, this spa ryokan is 0.1 mi (0.2 km) from Asama Hot Spring and within 3 mi (5 km) of Alps Park Matsumoto and Matsumoto Castle. Matsumoto Performing Arts Center and Hinoki Hot Spring are also within 9 mi (15 km).

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Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 31 out of 40 reviews
Rating 8 - Good. 6 out of 40 reviews
Rating 6 - Okay. 1 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism.
Stayed 1 night in Mar 2025

10/10 Excellent

Heather E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Japan
It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
Stayed 1 night in Nov 2024

10/10 Excellent

Yuen Ying Prairie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, onsen and meals
Stayed 1 night in Jul 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special place!
Great onsen, exceptional service (Aso was so lovely) and delicious food.
Stayed 1 night in Oct 2023

10/10 Excellent

penchas

Liked: Cleanliness, staff & service, property conditions & facilities
This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Liked: Amenities, property conditions & facilities
The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
Stayed 2 nights in Jan 2025

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities
Outside onsen has very relaxing atmosphere.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Stayed 2 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Words cannot express
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
Stayed 1 night in Jul 2024

10/10 Excellent

WING MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
Stayed 1 night in Oct 2023

4/10 Poor

André

Disliked: Room comfort
Disappointing Ryokan experience
Altogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations.
Stayed 2 nights in Oct 2023

4/10 Poor

Marco

Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

haim vitali

Stayed 1 night in Oct 2024

10/10 Excellent

JAECHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 서비스정신
매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ying Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

QING

Stayed 1 night in Jun 2024

10/10 Excellent

Marie-Hélène

Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen!
Stayed 1 night in Apr 2024

10/10 Excellent

Yiyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Time Out
Great service, delicious food, invigorating onsen and lovely view from a spacious room
Stayed 1 night in Nov 2019