6/10 Okay
Elisa S.
26 March 2024
Liked: Cleanliness
Nice property but......
The property is nice but it's also very expensive with a too high deposit (that were refunded only after 17 days! despite no damages) and most relevant when we entered, the apartment was freezing cold and we were not able to worm it up till the following morning. All this despite following step by step the provided instructions. There was no apparent issue with the heating system but the heat pump apparently took several hours to become fully functional. My husband had to spend a lot of time on the phone troubleshooting with the property manager. Not a "warm" welcome for so high rent and over 65% deposit!
In general communication with the host has been "dry" and not giving the impression of acknowledging the issues (for example he suggested that we should have followed the instructions, despite we did and mentioned repeatedly in our help requests).
Elisa S.
Stayed 7 nights in Mar 2024