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"All staff we encountered were really helpful and friendly. I accidentally locked myself out my locker at the spa at check out date and the staff were more than happy to help. We were greeted with a welcome drink and after we completed check in, we were told we were upgraded to a room with a hot tub. Oliver helped us to our room and explained how to use the hot tub and explained that the hot tub may be noisy as it is closer to the room than the floors above. The bathrooms may need a little upgrade, however, the room itself was lovely and relaxing. The spa is nice and relaxing. It isn’t big, however it has the essential, changing rooms with Elemis products, pool, 2 x hot tubs, plunge pool, sauna and steam room. You can get a drink from the bar from inside the spa. Only small con I have is there isn’t many loungers to chill on, however, this will not stop me from going back. The breakfast was in a beautiful room and really nice spread and options. Staff were a delight too. The hotel and spa was beautiful and I cannot wait to return. It is £12 to park your car there, however, it is for the full duration of your stay. The only minor con is the guests who stay in the hot tub, you are on the full view of people, please be mindful of what everyone can see what you are doing. "

"Very lovely place for our stay in Windermere, the location is good to Windermere town center and also Bowness Pier. The accommodation is clean and comfort as expected. The breakfast tastes good too."

"A quiet and comfortable place with amazing view of the valley and also a short walk into the hustle and bustle of down town. A great location and place to stay."

"The staff were always very friendly and helpful. The room was great and the views are spectacular. Prices for eating are very reasonable. Easy to go for long walks on the promenade or the beaches. Close to other amenities, shops, etc. Surrounded by lovely countryside to go exploring."

"The staff were all very friendly and helpful. The staff at breakfast time, were especially helpful as I have mobility issues. The breakfast was very enjoyable with lots of choice. The hotel is in an excellent location, close to the centre of Lancaster as well as on the lovely river side walk. We would definitely stay there again. "

"The hotel is ideally located, the room we had was extremely large & clean, the staff are exceptional "

"Very relaxing"

"Amazing place and property. Loved staying here. We will surely return"

"The staff were very freindly and helpful the property is old but it well kept and nothing I can think to complain about 🌟"