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Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

4.5 star property
Luxury property on the beach, with 6 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

6 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
Private beach, white sand, beach cabanas, sun loungers
Outdoor wedding area
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • On private beach
  • Breakfast included
  • All inclusive
  • Spa
  • Bar
    Bar
The price is SAR 1,854
SAR 2,233 total
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Club Deluxe 2 double beds

Premium bedding, down comforters, pillowtop beds, minibar

Grand Club Deluxe 2 double beds

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Club Deluxe 1 King size

Grand Club Deluxe 1 King size | Premium bedding, down comforters, pillowtop beds, minibar

Grand Club Deluxe 1 King size

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Solarium Ocean View, 2 Double

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Solarium Ocean View, 2 Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for 3 bedroom Suite Ocean View

Terrace/patio

3 bedroom Suite Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 207 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed

View all photos for Family Suite

Family Suite | Premium bedding, down comforters, pillowtop beds, minibar

Family Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 131 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, down comforters, pillowtop beds, minibar

Honeymoon Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
  • 94 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Master Suite Ocean View

Villa Master Suite Ocean View | Premium bedding, down comforters, pillowtop beds, minibar

Villa Master Suite Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 94 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Solarium Ocean View, 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Solarium Ocean View, 1 King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Ziva Los Cabos- All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
8.8 out of 10, Excellent, (2817)
The price is SAR 1,633
SAR 1,633 total
includes taxes & fees
9 Dec - 10 Dec
Hyatt Ziva Los Cabos- All Inclusive

About the neighborhood

Map
Carretera Transpeninsular Km 10.3, CSL-SJC, Lote A-1 Cabo del sol, Cabo San Lucas, BCS, 23410

What's nearby

  • Cabo del Sol Golf - 1 min walk - 0.0 km
  • Santa Maria Beach - 5 min drive - 2.7 km
  • Chileno Beach - 6 min drive - 5.2 km
  • Medano Beach - 12 min drive - 9.0 km
  • The Arch - 15 min drive - 12.7 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 33 min drive

Restaurants

  • ‪Chileno Bay Resort & Residences, Auberge Resorts Collection - ‬6 min drive
  • ‪Lobby Bar - ‬6 min walk
  • ‪El Molino Coffee Shop - ‬6 min drive
  • ‪La Cevichería - ‬8 min walk
  • ‪RosaNegra - ‬6 min drive

About this property

Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

Luxury all-inclusive property near Cabo del Sol Golf
Located close to Santa Maria Beach, Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa provides a free breakfast buffet, an adjacent golf course, and a nightclub. With a private beach, beach cabanas, and beach massages, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a hot stone massage, or reflexology. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include volleyball and snorkeling. In addition to a swim-up bar and a poolside bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • A shopping center shuttle, an electric car charging station, and express check-out
  • Babysitting (surcharge), multilingual staff, and tour/ticket assistance
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 527 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and separate tubs/showers
  • 55-inch HDTVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium soft drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Electric car charging station on site
  • Shopping center shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Rosato
  • Viña del Mar
  • Peninsula
  • La Bodega
  • Sushi Sky Bar

Things to do

  • 6 outdoor pools
  • 4 spa tubs
  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Golfing
  • Lifeguards on site
  • Nightclub
  • Paddleboards on site
  • Playground
  • Sauna
  • Snorkeling
  • Spa services
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (10646 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Garden
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.29 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or spa tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Fiesta Americana Los Cabos All Inclusive Golf
Grand Fiesta Americana Los Cabos Golf Cabo San Lucas
Grand Fiesta Americana Los Cabos Golf
Fiesta Americana Grand Los Cabos Golf And Spa
Fiesta Americana Grand Los Cabos Golf Hotel Cabo San Lucas
Fiesta Americana Cabo San Lucas
Fiesta Americana Los Cabos
Cabo San Lucas Fiesta Americana
Fiesta Americana Grand Los Cabos Golf And Spa
Los Cabos Fiesta Americana Resort
Fiesta Americana Cabo San Lucas
Fiesta Americana Los Cabos
Cabo San Lucas Fiesta Americana
Fiesta Americana Grand Los Cabos All Inclusive Golf Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Hotel
Grand Fiesta Americana Los Cabos All Inclusive Golf
Grand Fiesta Americana Los Cabos All Inclusive Golf
Hotel Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Spa
Fiesta Americana Grand Los Cabos All Inclusive Golf Spa
Fiesta Americana Grand Los Cabos All Inclusive Golf Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Spa

Frequently asked questions

Does Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees.

How much is parking at Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa?

Self parking and valet parking are free at this property.

What time is check-in at Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include snorkeling, volleyball, bartending classes, and more.

Where is Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa located?

Located in Cabo San Lucas, this beachfront property is next to a golf course,steps from Cabo del Sol Golf, and within 6 mi (10 km) of Santa Maria Beach and Medano Beach. Marina Del Rey and Cabo Real Golf Course are also within 9 mi (15 km).

Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1011 reviews" "
Rating 8 - Good. 238 out of 1011 reviews" "
Rating 6 - Okay. 109 out of 1011 reviews" "
Rating 4 - Poor. 39 out of 1011 reviews" "
Rating 2 - Terrible. 46 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizaveta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here and we shall be back again. Absolutely beautiful scenery - delicious food and gorgeous views. Highly recommended!
Stayed 3 nights in Nov 2024

8/10 Good

Sasha E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful and has an amazing beach and amenities. I was disappointed with the food at the Peninsula Restaurant and the Mexicanq. This is the only reason I did not give 5 stars. All the staff was extremely helpful and our server Adrian who helped us while we laid on the beach was fantastic. He had excellent customer service. I do recommend the ceviche restaurant, breakfast buffet, and steak at La Bodega. Very delicious food there. I do not recommend using Grayline Shuttle to transport to and from the resort. They were disorganized and never followed up on the return trip to the airport so we ended up paying another 85 usd on a taxi.
Stayed 6 nights in Nov 2024

10/10 Excellent

Spencer Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second trip back to gfa! Food was great, drinks came quick and the views were amazing. First day our shower water was warm but not hot. They had service up in 15 minutes and took care of the issue quickly.
Stayed 3 nights in Nov 2024

10/10 Excellent

Morgan, Celina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time at this resort and can’t wait for our third. Beautiful resort, great location, awesome food and excellent service.
Stayed 5 nights in Oct 2024

4/10 Poor

Flo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Oct 2024

10/10 Excellent

Belinda

Liked: Amenities
Very nice resort. I would stay again!
Stayed 4 nights in Nov 2024

6/10 Okay

Karla Marie

Traveled with partner
Liked: Cleanliness
Great for families, dining experience could have been better. The rooms are dark and not great shower pressure.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jigs Acobo, Calgary

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hospitality and friendliness of the staff, and excellent food everywhere.
Stayed 7 nights in Nov 2024

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, pools were great and staff were amazing. Lots food options, but not all food was very good. Unfortunately The steak house, and Italian were a let down. I had a steak off premium menu it was ok.There isca $30 dollar cover to get into El Bodega Steak house, that if you order off premium that amount will not be charged. Some friends wanted to surprise everyone and paid the servuce fee in advance. When the bill can there was no deduction of the premium menu items. Waiter said because cover was alresdy paid. That makes no sense. That ruined the mood and I didn't want to argue. Still foid there was just ok..
Stayed 4 nights in Nov 2024

10/10 Excellent

mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were amazing! Eat everywhere but the Steak house. Food was just okay but on premium menu, food everywhere else on property was delicious.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nolene

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time will be back
Stayed 3 nights in Nov 2024

8/10 Good

Anakawona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good .
Stayed 4 nights in Oct 2024

8/10 Good

Rohan

Stayed 4 nights in Oct 2024

8/10 Good

Sophie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
A truly beautiful resort. Loved the food. Some of the villas are far to walk not ideal for family but they have golf carts to bring you to and fro. Overall great service - the beach isn’t what I would prefer - as it’s small pebbles/sand vs what I am used to in cancun (soft sand)
Stayed 8 nights in Oct 2024

2/10 Terrible

dina sajed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the biggest scam from Expedia. I had booked an all inclusive package deal, with an additional 500 dollar credit per stay per room to be used. When we checked in we were told that it accumulates for 500 since we have 5 night stay and I can deduct 500 from my total charges in the end of the stay. To my surprise, when I checked out, they decided to change their mind and say that this is not how the deal is. I had a headache the last two days of my stay dealing with them and Expedia, and they did not accommodate. False advertisement. Do not book. I will be having to press legal charges for this. They charged me an additional 320 dollars. Instead they should be refunding me as I had bought this 500 dollar credit with my package. All are unprofessional and non responsive. I spent hours and days on the phone trying to get this resolved. They are great at keeping me on hold then hanging up. Scammers. On top of that, they did not allow me to post this review because of the pricing issue.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Oct 2024

6/10 Okay

Anya

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are excellent. My room could have been a little cleaner, but overall I had a great experience.
Stayed 6 nights in Oct 2024

10/10 Excellent

CAROLINE ICHIN, Norwalk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage options were great for an all inclusive resort. Liked the view and private beach. The pools were clean.
Stayed 3 nights in Oct 2024

6/10 Okay

Deborah

Liked: Cleanliness
I stayed in a club room. The club lounge had very limited food options, but good top shelf alcohol. The service at the club pool was great. Food options were boring - bland and mediocre quality…very disappointing. Room service was excellent. I had a bath in my room but couldn’t use it as the bath plug didn’t function…despite reporting the issue twice. No reassurance that it would get fixed…and it wasn’t. I had to navigate the hard sell timeshare at check in, but if you can get through that without signing your life away you’re good to go!!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Aug 2024

8/10 Good

Sandra

Stayed 5 nights in Oct 2024

2/10 Terrible

Sally

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
DO NOT BOOK through Expedia!!!! Horrible experience, wasted a whole vacation day for my family and I’m still dealing with this terrible situation. I just got back from Cabo. We booked a package deal through Expedia for resort (Grand Fiesta Americana) plus flights, and the deal included $500 resort credit, PER STAY. This extra credit option made me choose Expedia vs other options, and I unfortunately regret this decision so much. The deal stated that we get $500, per stay. There was no language to specify rules or restrictions. Nonetheless; during my stay I chose not to spend any of this credit on days 1 through 3. On day 4 I used my whole $500 credit on spa and a steak dinner. On the last day of my vacation, I went to the front desk to print out my statement in preparation for early check out the next morning. This is when I learned from the staff that the credit deal is $100 per day for a total of $500 which means that I would owe them $400. I showed them my booking confirmation through Expedia which clearly didn’t state any of that and the hotel management couldn’t care less. They basically told me to figure it out with Expedia. So here I am on vacation with my sister just calling Expedia repeatedly to explain the situation and ask for help. Instead of getting any meaningful help, Expedia representatives kept telling us that they are having system issues and dropped our calls. We never got this resolved and just wasted our time. Never again. Terrible experience.
Stayed 5 nights in Oct 2024