41 Great Cumberland Place, London, England, W1H 7LG
What's nearby
Marble Arch - 3 min walk
Hyde Park - 5 min walk
Oxford Street - 13 min walk
Buckingham Palace - 5 min drive
Piccadilly Circus - 6 min drive
Getting around
Marble Arch Underground Station - 3 min walk
Marylebone Station - 12 min walk
London City Airport (LCY) - 23 min drive
Restaurants
Gail's Artisan Bakery - 3 min walk
Feya - 3 min walk
Daisy Green Food - 2 min walk
Patisserie Valerie - 2 min walk
Spaghetti House - 2 min walk
About this property
Montcalm Marble Arch Townhouse
Hotel near Marble Arch
Close to Baker Street and Madame Tussauds Wax Museum, Montcalm Marble Arch Townhouse provides amenities like dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
A front-desk safe, luggage storage, and a 24-hour front desk
Smoke-free premises and free newspapers
Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Montcalm Marble Arch Townhouse have perks such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
Other amenities include:
Bathrooms with showers and free toiletries
Coffee/tea makers, daily housekeeping, and phones
Languages
English, Hindi, Italian, Portuguese
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
Free newspapers in lobby
Front-desk safe
Guest services
24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Accessibility
This property does not have elevators
More
Smoke-free property
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Bathroom
Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Towels
Entertainment
LCD TV
Pay movies
Food and drink
Coffee/tea maker
Free bottled water
Minibar
More
Free newspapers
Iron/ironing board
Phone
Safe
Slippers
Soundproofing
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Renovations and closures
The property will be renovating from August 19 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
Exterior
Front desk
Hallway
Laundry facilities
Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.
We should mention
This property does not have elevators
Property is also known as
Marble Arch Suites
Shaftesbury Marble
Shaftesbury Marble Arch
Shaftesbury Marble Arch Suites
Shaftesbury Marble Arch Suites Hotel
Shaftesbury Marble Arch Suites Hotel London
Shaftesbury Marble Arch Suites London
Shaftesbury Suites Marble Arch
The Marble Arch Suites Hotel
The Shaftesbury Marble Arch Suites
The Marble Arch Suites London
The Marble Arch Suites Hotel London
The Marble Arch Suites
Montcalm Marble Arch London
Montcalm Marble Arch Townhouse Hotel
Montcalm Marble Arch Townhouse London
Montcalm Marble Arch Townhouse Hotel London
Frequently asked questions
Is Montcalm Marble Arch Townhouse pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Montcalm Marble Arch Townhouse?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Montcalm Marble Arch Townhouse?
Check-out is at 11:00 AM.
Where is Montcalm Marble Arch Townhouse located?
Located in London City Centre, this hotel is within a 5-minute walk of Marble Arch and Hyde Park. Oxford Street and Baker Street are also within 15 minutes. Marble Arch Underground Station is only a 3-minute walk and Bond Street Underground Station is 11 minutes.
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Montcalm Marble Arch Townhouse Reviews
Reviews
6.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We really enjoyed our stay at this very convenient hotel. Our room was just perfect for me and my daughter for the week in London for a nursing g conference and some pleasure afterwards. The staff were very friendly and accommodating. So pleased with the cleanliness and the hotel smells so good. The location is close to a lot of bus stops and underground trains to explore the city. Would love to come back and stay here for next time!
Hotel is superb for concerts at Hyde Park and other sightseeing locations. Plenty of restaurants, cafés to choose from and 18 minutes walk to Paddington train station if flying from Heathrow Airport.
Over priced, dirty, no lift, no help with luggage, no mini bar, room far from deluxe, tired, dated and unpleasant. Bed was ok, breakfast in a different building was of a a good standard. Can’t recommend.
Paul
Stayed 1 night in Jun 2024
8/10 Good
Dawn
24 June 2024
Liked: Cleanliness
Hotel under refurbishment
We stayed here for a work assignment in Mayfair. We initially booked the hotel but on arrival the hotel was being renovated and we were directed to a neighbouring property which comprised many suites. Our main issues were there were a lot of stairs and no lifts. The annexe also didn’t have a bar or restaurant. However, the price was fair, the area excellent and overall a good stay.
Everything fine, except the breakfast. Options were vry less. Staff was courteous. But suites had some infrastructure issues.
Naveen
Stayed 1 night in Oct 2023
2/10 Terrible
Connie
8 June 2024
Staff/ cleaning people take our things
Staff/ cleaning people take our things and will not give it back. Be aware
Connie
Stayed 3 nights in May 2024
8/10 Good
Linda
29 March 2023
Liked: Cleanliness, staff & service, room comfort
Massive potential
Could be lovely. Some great design in the room just a few things need fixing. There is a potential mini kitchen but without cutlery or crockery it is a bit frustrating. Staff lovely, room clean and bed very comfortable
Linda
Stayed 1 night in Mar 2023
6/10 Okay
Mark
10 June 2023
Liked: Staff & service
Staff was ok
Room had just a hint of cigarettes
USB ports were broken
Tiny bathroom
Refrigerator didn’t work
Two blocks from Oxford Street and yet so calm. Didn't hear a sound at night. Our room had a good size bathroom fully equipped. The bedroom had sink, microwave, safe, and refreshments. The electricity went out late the day we arrived,but we didn't need them until the next morning and they were there first thing. Excellent service! They stored our luggage because we arrived hours before check-in and after shopping we came to our room and they had brought our luggage there. Same for departure, they stored our luggage. Will definitely recomend this hotel for others and we will hopefully come back in the future! Thank you for the service! Loved the staff! Ingunn Engeland
Ingunn
Stayed 2 nights in Apr 2024
6/10 Okay
Mark
8 July 2023
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's in a good location for Oxford Street,but it's not a good hotel.The wi-fi only allows 1 device access,the air conditioning is poor,the windows are not double glazed,the bathrooms are tiny
Mark
Stayed 1 night in Jul 2023
6/10 Okay
Kathie
1 December 2022
Liked: Cleanliness, amenities
My room was very nice, apparently a deluxe room I somehow got upgraded to. Very spacious and comfortable.
On the other hand, my collegue (who booked directly through the website) had a bad experience. They apparently lost or overbooked his reservation, and then he ended up in a small, damp, noisy basement room.
Single room very very small. Air conditioning made a lot of noise asp had to turn off to sleep. Outside the window was external air conditioning unit which went off every 10mins which was also noisy. Complained to reception and was told nothing they could do. They did move me the second night which wasn’t much better
The overall hotel was great l, room was good and clean however a big part of this was “parking available” on the site only to be told that there was no onsite parking and that the only parking was on the street for 4hrs only. This was a massive inconvenience having to find alternative parking and at an additional cost that I wasn’t expecting to be paying
The hotel is really nice in a great location. The room is spacious & clean. The reception staff were helpful when we stayed there. However..... i left a dress in the wardrobe, i emailed them twice & had no response. I called 5 times & each time was told they would ask housekeeping & call me back. They never did!! I can only assume that housekeeping stole my dress. I would think twice about booking
Complete rip off. Unprofessional staff. Moved my booking to another hotel of the group without explanation. The room was tiny, old and dirty. There was Mold on the bathroom walls. They wouldnt gice drinking water until asked everyday. The list is long.
The only thing good about the place was its location.
Meet
Stayed 3 nights in Aug 2022
6/10 Okay
Tessa
25 March 2023
Liked: Staff & service
Central/convenient - but tired
Good value for a central location and the reception ladies were cheerful, even though they were dealing with an antiquated system and the tiniest desk space. Bedrooms were tired but the bed was comfortable. However, the air-con in my room was so noisy (old) that I had to turn it off in the middle of the night. The small shower room was not as clean as I would have hoped and the extractor fan rattled deafeningly. There was also a crazily bright green security/sensor light on the ceiling, so the room was far too lit-up during the night, rather defeating the point of the blackout curtains.
Tessa
Stayed 1 night in Mar 2023
This review was submitted before 2018 and has not been verified.
Ridiculous service - Double Booked me!!! - then an
I turned up with a confirmed booking - paid for in advance. The reason I had booked this hotel was because my work colleagues were staying here so we could get some work done and share cabs etc. When I tried to check in they had over booked and did not have a room for me. The ended up having to send me to another hotel - I paid a substantial amount for a room in the same hotel as my colleagues - no refund - no discount just moved me to another location - what a joke - I could have booked a room elsewhere in London myself. The point was that I was meant to be tying there for convenience. It became anything but - I will never stay here again.