Find all hotels by Independent in Lisses

"Signage very bad. There were 2 buildings close to each other. Owned by the same hotel chain. Difficult to find the correct hotel. No information provided to help guests find the correct hotel. Difficult to find check in. Intercom voices were very helpful. Over complicated process to check in. I was sent an email with our room code but email didn’t arrive until about 1 hour after we needed it. Had to use intercom service again. Apart from the above the hotel was good value for the price. "

"The check-in is ok, but the room condition needs to be upgraded. The sink is clogged. The water doesn’t drain down and the shower doesn’t have any door so when we shower the water is all over the bathroom floor."

"I’ve never stayed in a hotel, where the staff make no attempt to greet the guests. We checked in late using the machine outside so the reception was closed, which I have no problem with. What I didn’t like is when I did finally see the receptionist and smiled, I was greeted with a blank stare. Not once, did the staff even try to acknowledge us which we found, very disappointing. Only person I care into contact with was the cleaner and that’s it! I think more basic amenities would be nice...

"There isn't much to do in the area. However, the room was clean, great water pressure in the bathroom and it was very comfortable. "