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"3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel "

"A great location."

"Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants. "

"great location and facility for business travel. "

"It’s in a very good location and good service!"

"What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake"

"The staff were very helpful and accommodating. Highly recommended!"

"Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much . "

"Other than it is very far away from the major attractions, the property is relatively new and comfortable."