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"Just great!"

"It’s a convenient complex of 6 buildings including a spa and reception building connected through corridors which means you don’t have to go out when moving between buildings . Rooms are spacious and equipped with a coffee machine, tea bags etc. And a kettle. Bathrobes are included and it’s a norm that people are wearing these when going to a swimming pool or spa. My only observation on a room is that it doesn’t have enough drying racks - there were 4 of us snowboarding/ skiing plus using spa/ swimming pool so we had a lot of kit to dry as you can imagine and not enough space to dry the kit. It has a small swimming pool that is mostly occupied by kids. The hotel is kids friendly so have this in mind when booking. The receptionists are super friendly and helpful. Breakfast is abundant In various foods from sweet to savoury. The hotel is a close proximity to the Main Street of shops and restaurants and similarly to ski slopes - it took me 35 mins to walk to Ski Arena Karpacz. I would definitely recommend it and go back. Enjoy your stay! "

"Bad service, dirty rooms, waiters do not speak English "

"It is a dream hotel especially if you travel with a cat pet who loves exploring nooks and new spots for jumping, climbing and staring out at a whimsical European street. It’s ideally located: downtown that is close to nature too, fancy that. It’s nicely designed, very cozy and comfy. It even has a roof to walk on, safely. It has a guest club with everything you need. Some rooms have patios. It’s like a little castle, even if the weather isn’t great, you won’t get bored. Everything is done with love and thoughtfulness. The only thing you might want is your own pillow. The building is old and kinda smells old. That is the only reason I gave it 4 out of 5. "

"Beautiful area and friendly staff "

"The hotel was exceptionally clean and pleasant, with a courteous and helpful staff and a wonderful spa. While spa services were not included in the price, this was not a significant issue due to the relatively low number of guests. The restaurant food was satisfactory, though not outstanding."

"Hotel and surroundings are are lovely. Breakfast selection was very good. The only negative thing was that they have seating area and games in corridor by some of the rooms. I was in one of those rooms. That meant i was woken up numerous times during late evening and night by people playing and being loud. I had called reception twice and after nearly an hour they had asked particularly loud group to move but after thst i gave up calling every time someone was loud. No other room was offered to me. Luckily i was there only 1 night."

"Great location, clean and amazing service."

"Tried to put me in inferior room than the one I booked. After complaint was given a room with safe not working. Third room I was given was an upgrade but the internet worked horribly in all 3 rooms which were in different parts of hotel, different levels. Bed wasnt very comfortable. No way this hotel deserves anything close to the rating it has. One of the rooms the sink was over the toilet making it awkward to use. I arrived at hotel very tired from long trip the check in fiasco took over an hour."