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Mercure Jelenia Gora

3.0 star property
Suburban hotel with a sauna and spa services

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Jelenia Gora

Exterior
Fitness facility
Point of interest
Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Pool
    Pool
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
The price is SAR 202
SAR 215 total
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Twin Bed

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Double Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 19 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 19 sq m
  • Park view
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior
Osada Śnieżka
Pool
Hot Tub
Spa
Pet friendly
8.8 out of 10, Excellent, (99)
The price is SAR 135
SAR 144 total
includes taxes & fees
24 Nov - 25 Nov
Osada Śnieżka

About the neighborhood

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500

What's nearby

  • Jelenia Góra Market Square - 16 min walk - 1.3 km
  • Church of the Holy Cross - 18 min walk - 1.6 km
  • Rynek - 3 min drive - 2.3 km
  • Karpacz Ski Resort - 18 min drive - 16.5 km
  • Krkonoše National Park - 37 min drive - 30.8 km

Getting around

  • Jelenia Gora Station - 19 min walk
  • Wroclaw (WRO-Copernicus) - 96 min drive

Restaurants

  • ‪Cukru.Cafe - ‬17 min walk
  • ‪Pizza Hut - ‬15 min walk
  • ‪Gruzińskie Smaki - ‬16 min walk
  • ‪Pierogarnia z Gitarą i Piórem - ‬17 min walk
  • ‪Restauracja Teatralna - ‬9 min walk

About this property

Mercure Jelenia Gora

Hotel near Karpacz Ski Resort
Take advantage of a terrace, a garden, and dry cleaning/laundry services at Mercure Jelenia Gora. For some rest and relaxation, visit the sauna. The on-site international cuisine restaurant, Restaurant, offers lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a business center.
Additional perks include:
  • An indoor pool and a children's pool, with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, an elevator, and concierge services
  • A 24-hour front desk, multilingual staff, and wedding services
Room features
All 188 rooms include comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and free bottled water.
Other amenities include:
  • Art supplies and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 40-inch LCD TVs with cable channels
  • Free tea bags/instant coffee, electric kettles, and heating

Languages

English, German, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (PLN 30 per day)
  • RV/bus/truck parking (surcharge) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: PLN 60 for adults and PLN 30 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Restaurant
  • Lobby bar

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Spa services

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (2013 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 30 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
  • Self parking fee: PLN 30 per day
  • Pet fee: PLN 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to noon
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

Does Mercure Jelenia Gora have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–noon.

Is Mercure Jelenia Gora pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 30 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Jelenia Gora?

Self parking is available for PLN 30 per day.

What time is check-in at Mercure Jelenia Gora?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of PLN 50 (subject to availability).

What time is check-out at Mercure Jelenia Gora?

Check-out is at noon. Late check-out is available for PLN 50 (subject to availability).

Where is Mercure Jelenia Gora located?

Situated in the suburbs, this hotel is within 9 mi (15 km) of Sports and Tourism Museum, Alpine Coaster, and Bialy Jar Ski Lift. Kolorowa Ski Lift and Karpacz Ski Resort are also within 12 mi (20 km). Jelenia Gora Station is 19 minutes by foot.

Mercure Jelenia Gora Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 59 out of 177 reviews" "
Rating 8 - Good. 86 out of 177 reviews" "
Rating 6 - Okay. 26 out of 177 reviews" "
Rating 4 - Poor. 5 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

10/10 Excellent

Klaudia Katarzyna

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander, Jerusalem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Rooms In need of an update
The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey, Aberdeen

Traveled with group, Business traveler
Liked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Jaroslaw

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Natalia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Mariusz

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Is it Mercure ? Needs improvement.
Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022

8/10 Good

Gordon WP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Comfortable room, very warm (winter time). Spacious bathroom, shower ok. Kettle and fridge in the room. Swimming pool very good (15m long), towels could smell better. You can rent bathrobes for 10zl each. Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt... Enjoyed every day of my stay and would stay here again if I'm in the area.
Stayed 4 nights in Dec 2021

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Horatiu N

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Stayed 1 night in Jul 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Jelenia Gora 80es feeling
Bit 80es but overall very nice
Stayed 1 night in Jul 2021

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints....friendly and clean. had to pay for hotel parking.
Stayed 1 night in Jun 2021

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff
80% of the staff was rude and unhelpful and was clear to see we was treated differently because we was English. Most of the time my wife stayed in the room due to feeling so uncomfortable even my 13 year old daughter noticed.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, safe area, fairly close to downtown. Great for the money. Breakfast was nicely done.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price and worthwhile
Very good amenities. The room was a decent size with two beds and nice and clean. My only complaint would be due to lack of air conditioning but this is common.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2-night stay in Jelenia Góra.
Everything was better than you would expect of 3-star hotel. The location was perfect, close to everything but in the quiet part of town. The room could use a bit of upgrading but it was clean and comfortable. The lobby was very welcoming and renovated, as well as the lobby bar and the restaurant. The staff was extremely helpful and very professional. I highly recommend it.
Stayed 2 nights in Jul 2018