6/10 Okay
Ellen
Business traveler
26 January 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
First booked for one price, then facility rebooked for a higher price on its own, did not give a code for the second booking, phone calls, emails and texts went unanswered, when we arrived, the code given for the first booking did not work, could not get into the room. After calling booking agent, finally got a call back from the manager Carlos, he was rude and disrespectful and gave a wrong code again, finally got into the room by transposing the numbers of the code given. Room was clean but would never return given the rudeness and disrespect of the customer service, and the fact of facility rebooking at a higher price point than originally paid.