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"My third time at this hotel. While I generally prefer to support a boutique hotel, all exceptions are made to come to Radisson Kandy. And I have yet to question our choice! Irfan, the front desk manager has a superior grip on the comings and going at this hotel. No guest question /problem/concern goes unaddressed-- and his staff follows his lead. The trainees are really more like interns and on a clear management track. The level of anticipation, overall Customer Service, and passion for your enjoyment is unrivaled here in Kandy. As "repeaters", we were greeted like utter royalty, given an upgrade and lovely chocolates in the room as well as comped for breakfast. I can't remember feeling so welcomed anywhere in the world! The staff works Harmoniously and they have a heart for their guests. You feel it, despite the hotel's size. The hotel functions quite well and the restaurants have superior lake views with quite good food to boot--- and even live music (not deafening, quite pleasant, see photo!) at one rooftop spot. Where their seemingly endless repertoire floated from one language to another based on guest requests-- rather astonishing! Management has made many improvements and, as the largest hotel in Kandy, strives for seamless one or two night turnovers and I can confirm that they have got it down. They are developing a concept for a Spa (beyond the current one)-- so no doubt, visit #4 will provide further delight! You will be GLAD that you have picked this hotel. "

"Nice hotel, comfortable bed and nice staff"

"very good location, nice rooms, comfortable beds, great food in restaurant and helpful staff"

"Architecture, bar and restaurant are great. Amenities are also fantastic "

"An amazing place that is conveniently located near Kandy Lake. The staff were very friendly and supportive which helped us a lot since we were with a 4yr old. The restaurant serves a nice variety of dishes that are reasonably priced and I would definitely recommend the Chicken Waffle. "

"Room was well equipped, comfortable bed, nicely decorated and spacious. Friendly and helpful staff. Breakfast buffet for veggie was so-so for the price but the made-to-order selections (included) were very tasty. Easy access by foot to shops and attractions. Would recommend."

"Very clean and nice property, we had amazing time."

"Beautiful new hotel with clean and modern rooms. We didn’t eat at the hotel but restaurant looked nice and pool is beautiful. It’s a short tuktuk ride to town but nice and quiet and city views."

"The place had a best hospitality and views of the place."