Our concerns regarding the rental property began five days before our start date when we received an email from Ray (the owner) stating building work was taking place in the area! On arrival, everything seemed fine although we could see 6 villas being constructed one door away from the villa. Wi fi was not working despite paying an additional fee and Paul, the manager, did not consider it essential to our holiday! Two subsequent calls to ourselves from Movistar, the provider, within the first 4 days of our holiday produced no results! In addition, the brand new TV also appeared to work through the WiFi.
My most memorable moment of the holiday was waking up on Monday morning to the sound of traffic, building noise from the villas and the construction noise of a new road very close to the villa! However, this was nothing compared to the building dust both inside and outside the villa - we did not manage to eat outside once - the pool area was covered in orange building dust despite us hosing it all down and sweeping!
Finally, on Wednesday, day 4 , we decided we had to find alternative accommodation- we’d started coughing and getting hoarse. However, we notified Ray of our intentions and I’d kept him up to date with photos of the state of the villa for his information - was surprised that the manager didn’t pop round to see for himself! By the evening, the access code had been changed despite us paying for the week! We were effectively shut out!
Such a shame - spacious detached villa but unfortunately will have this ongoing building work for some time - so wish we’d been told before we paid the balance - we may have cancelled and booked elsewhere- the two lots of work have been going on for some months!
We’ve now had the additional cost of paying for a further 3 nights accommodation!
Was surprised to find no mention of the main road in the details which is located next to the villa , directly over the wall from the pool- it is indeed at the end of a small cul de sac but more relevant is the proximity to the main road into Corraleja!
I fully accept that Ray was not responsible for the building work however, I feel we should have been notified of the severity of the amount of work ongoing prior to departure! Our position ,at that point, left us no choice but to travel.
In conclusion, a very disappointing holiday - expected a far more positive response from the on site manager to visit us and see for himself the conditions that prevailed!