2/10 Terrible
Verified traveler
11 July 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you value privacy and respect this is NOT the place for you. The Good: our family thoroughly enjoyed the Arenal area. Los Lagos was great for kids and adults. Hot springs,water slides and lunch, all for 100 bucks US. It’s a must visit. The area is gorgeous, if you have an extra couple of days it’s a great way to end your trip before flying home.The bad: This is ALL true. We arrive at 7 pm, told not to use AC unless all windows are closed, some windows are impossible to close because they are high and we have no step ladder. Marty basically says we would be silly to use it. Night one, hot and sweaty, AC would have been nice. Marty also entered our cabina that night while we were gone at dinner. Weird. Shower does not work, go up to another room, my wife begins to take her shower and guess who’s outside her shower window? Marty! Asking my wife how her showers going. Again weird. I’m no female but as another man, I would not stand outside a woman I just met shower window asking her how she’s doing in there. My wife said she felt extremely uncomfortable. Next, the toilet didn’t work and over flowed. We were told not to put toilet paper in the toilet and it still over flowed, oh and Marty walked into our cabina unannounced and into the bathroom while I was taking a dump. No lie. No knock, no hello just straight in. No privacy. Finally on our last morning, Marty came POUNDING on our door at 8:41 telling us we needed to be out by 10. I’d write more but out of space.
Verified traveler
Stayed 2 nights in Jul 2021