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The Vale Niseko

4.0 star property
From snowy adventures to serene relaxation – explore it all in comfort when you unwind after an action-packed day by the fireplace.

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Photo gallery for The Vale Niseko

Public bath
3 Bedroom Yotei Panorama Penthouse Suite | Interior detail
Fridge, microwave, coffee/tea maker, toaster
3 Bedroom Yotei Panorama Penthouse Suite | Private spa tub
Hypo-allergenic bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Breakfast available
  • Spa
  • Outdoor Space
  • Laundry

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

3 Bedroom Yotei Suite (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 151 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Onsen + Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Kitchen
  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 83 sq m
  • 2 bedrooms
  • 1 bathroom
  • Resort view
  • Sleeps 6
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (D)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (D)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Hotel Room (Lower Ground)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room (Lower Ground)

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 29.8 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Superior Studio (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (A)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Suite with Tatami Room

Fridge, microwave, coffee/tea maker, toaster

2 Bedroom Suite with Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 114 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for Superior Hotel Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 33.1 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Superior Studio

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (C)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (C)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Bunk Room (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 121 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

Resort view

3 Bedroom Suite with Onsen (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Kitchen
  • 148 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for Superior Studio (B)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (B)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 86 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

2 Bedroom Yotei Suite (A)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Yotei Suite

2 Bedroom Yotei Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Yotei Suite

Highlights

Separate dining area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 109.1 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Onsen

Resort view

2 Bedroom Suite with Onsen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 112 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Tatami Room (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 121 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 1 Bedroom Suite with Bunk Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Bunk Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 83 sq m
  • 2 bedrooms
  • 1 bathroom
  • Resort view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Bunk Beds OR 1 King Bed and 2 Twin Bunk Beds

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Fridge, microwave, coffee/tea maker, toaster

1 Bedroom Suite with Murphy's bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 33 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed OR 2 Twin Beds and 1 Queen Murphy Bed

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Interior detail

3 Bedroom Yotei Panorama Penthouse Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private rooftop hot tub
Heating
Connecting rooms available
Kitchen
  • 245 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

Similar properties

Exterior

Hilton Niseko Village

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, (908)
The price is SAR 548
SAR 737 total
includes taxes & fees
25 Mar - 26 Mar
Hilton Niseko Village

About the neighborhood

Map
166-9 Yamada, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 1 min walk
  • Annupuri - 10 min drive
  • Niseko Annupuri Gondola - 12 min drive
  • Niseko Annupuri International Ski Area - 17 min drive
  • Niseko Moiwa Ski Resort - 17 min drive

Getting around

  • Kutchan Station - 12 min drive

Restaurants

  • ‪The Barn - ‬5 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬4 min walk
  • ‪Bang-Bang - ‬4 min walk
  • ‪% Arabica Niseko Hirafu188 - ‬3 min walk
  • ‪Musu - ‬2 min walk

About this property

The Vale Niseko

Slopeside fun with full-service spa and restaurant
With direct access to the slopes, The Vale Niseko makes guests feel at home with amenities like a restaurant and a full-service spa. Each apartment provides a refrigerator and a microwave, plus free WiFi and a flat-screen TV with a DVD player. Additional amenities include a coffee/tea maker, in-room massages, and a fan. Housekeeping is available once per stay.
The Vale Niseko offers 91 accommodations with DVD players and safes. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include ski-in/ski-out access and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa: 1:00pm to 10:00pm. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 1:00 PM to 9:00 PM. There are hot springs open between 1:00 PM and 10:00 PM.

Languages

English, Japanese

Property amenities

Ski

  • Close to a ski area, ski runs, and ski lifts
  • Ski-in/ski-out access
  • Ski storage
  • Ski shuttle nearby
  • Ski passes
  • Ski equipment rentals
  • Ski lessons on site

Pool/Spa

  • Seasonal outdoor pool
  • Full-service spa
  • Hot springs
  • Indoor private onsen (mineral springs) in communal space
  • Massages
  • Spa services
  • Reflexology
  • Thai massages
  • Aromatherapy
  • Public bath open from 1:00 PM - 9:00 PM

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking (max 2 spaces per unit)
  • Onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby

Family friendly

  • Children stay free (see details)
  • Babysitting (surcharge)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Refrigerator
  • Microwave
  • Toaster
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 2600 per person
  • 1 restaurant

Bedrooms

  • Hypo-allergenic bedding
  • Bed sheets provided

Bathrooms

  • Toilet with electronic bidet
  • Toilet paper
  • Towels provided
  • Free toiletries
  • Soap
  • Shampoo
  • Slippers
  • Hair dryer

Entertainment

  • Flat-screen TV
  • DVD player
  • TV in a common area

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating
  • Fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Soundproofing
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Phone
  • Luggage storage
  • In-room massages
  • Front desk (limited hours)
  • Lockers available

Location highlights

  • In the mountains
  • In a rural location

Things to do

  • Snow sports gear
  • Snow tubing on site
  • Sledding on site
  • Snowmobiling on site
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 91 rooms
  • 6 floors
  • Built in 2008
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional crib/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities will be closed during June, October, November, and May:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 11400.0 per week

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 2600 per person
  • Airport shuttle fee: JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: JPY 34500 (one-way)
  • Crib (infant bed) fee: JPY 11400.0 per week

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.
The indoor private bath fee is JPY 30,000.

We should mention

The seasonal pool will be open from November 30 to April 13
Hot springs access available from 1:00 PM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

Does The Vale Niseko have a pool?

Yes, this property has a seasonal outdoor pool.

Is The Vale Niseko pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Vale Niseko?

Self parking is free at this property.

What time is check-in at The Vale Niseko?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Vale Niseko?

Check-out is at 10 AM.

Does The Vale Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 34500 per vehicle applies.

Where is The Vale Niseko located?

Located in the mountains, this slopeside Kutchan aparthotel offers ski-in/ski-out access within 2 mi (3 km) of Niseko Mountain Resort Grand Hirafu, Annupuri, and Niseko-Shakotan-Otarukaigan Quasi-National Park. Noasc and Niseko Takahashi Dairy Farm are also within 3 mi (5 km).

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The Vale Niseko Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 67 reviews
Rating 8 - Good. 15 out of 67 reviews
Rating 6 - Okay. 10 out of 67 reviews
Rating 4 - Poor. 1 out of 67 reviews
Rating 2 - Terrible. 10 out of 67 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend

8/10 Good

Wa Wai David

Stayed 5 nights in Feb 2024

10/10 Excellent

eurak

Liked: Cleanliness, room comfort, communication
Stayed 7 nights in Feb 2024

10/10 Excellent

Hop Woon

Stayed 5 nights in Mar 2023

10/10 Excellent

AI

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jul 2022

10/10 Excellent

Junya

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 2 nights in May 2022

8/10 Good

RYOTA

Stayed 2 nights in Apr 2022

10/10 Excellent

Akio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 4 nights in Jan 2022

6/10 Okay

Yusuke

Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
不知變通，罔顧顧客安全
因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
武漢肺炎疫情嚴峻，竟然無法退費？！
因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020

2/10 Terrible

HSIAO TUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020

10/10 Excellent

Rich, 香港

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Stayed 3 nights in Feb 2020

6/10 Okay

Ysl

Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020

10/10 Excellent

Yuchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020