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"Location - there is a pick up service from jr nakuro onsen station. You need to notify the hotel in advance for the pick up service. Staff- they are very nice. I got off at the wrong jr station. The next train will be an hour later but the hotel staff was already at the station waiting for me. I was very lucky to get some assistance from a local gentleman. He called the hotel and the hotel staff drive to my station and picked me up. I also asked the reception about the transport to naruko valley. The staff helped me check the transport arrangements. I was very lucky to ask the staff coz the google map info was wrong. Room - very spacious. You have all the amenities. The onsen is great. Fining - dinner and breakfast were just great. I was offered a lot of delicious local ingredients. It is a very good valued for money onsen hotel. I will def come back if I go to nakuro onsen again. "

"Thoroughly enjoyed our one night stay with excellent service, food, and amenities. Great value. Massage (extra) was exceptional especially for the price. Good location for a walk and shopping."

"This hotel is very conveniently placed by the train station and car rental places. The staff where very helpful and welcoming even for a foreign tourist. Breakfast was very delicious, had a good selection and was simple to use the facility. Would definitely recommend this hotel and will definitely stay again on future trips. "

"Really nice bath. "

"2回目の利用です。無料の朝食サービスと大浴場があり満足です。ツインルームは広くはないですが、価格を考えれば妥当です。部屋やユニットバスもしっかり清掃されていて清潔感がありました。"

"ホテル自体は古い印象ですが、清潔で気持ちよく利用できました。"

"Great location, nice room and facilities. The only complaint - the WiFi is more or less nonexistent. So it comes with a digital detox bonus ;)"

"Excellent resort beautiful views from ocean view room and the lobby area. We did half board and buffet style breakfast and dinner were excellent. The hotel is situated on top of a steep hill so walking into the town is not an option but the hotel provides free shuttle service which is very convenient."

"This ryokan was exceptional in terms of service and cleaniness. The dinners served in the room were SO GOOD! I stayed 3 nights and each night was an entirely new spread of delicious samplings of the best of Yamagata's food: tender morsels of Yamagata beef, fresh sashimi, pearly shiney Yamagata rice etc., kept being served and there wasnt a night I felt hungry in the middle of the night. The room was elegantly furnished. The massage chair was a definite plus! In-room onsen was terrific. I do not think the public onsen outside of the hotel were great. It was small, way too hot and very crowded, and you'll have to pay onsen tax to use it. Stick to the hotel onsen in their basement which is way bigger and will not boil your skin off. They rotate the timings for use of the onsen for men n women, so do take note of that. Breakfast buffet options were pretty basic, so i did not quite enjoy the food. Bedding: futons were somewhat old and very thin, and even stained (blood?) I had to stack 2 futons for extra comfort. All the minus points aside, this hotel has the best staff. In particular, employee Rina was a real darling! She went above and beyond the call of duty when she served me my dinners, making every effort to recommend foods or sights around Yamagata. Upon checkout, the concierge even handed me a handwritten note from her. That totally warmed my heart! I highly recommend this ryokan to all who visit Mogami. Thank u for being one of the best hotels I'd ever stayed in.!"