First of all, you must understand that this is a business hotel and what that means in Japan. So, yes the rooms are small but compared to other business hotels I have stayed at, they are actually a bit larger. Bathrooms are tiny, but this one had a tub whereas the others did not. Green Rich is clean. The staff is ready to assist. Their English may not be great, but when I had trouble figuring out the AC control, one of the staff accompanied me to the room to explain it. That's customer service! Breakfast was fabulous. Well worth the amount charged. Everything was freshly prepared and in large quantities. Is it a "bacon and eggs" kind of breakfast? No, but it is an outstanding Japanese one. Location is perfect. The hotel sits across the street from the street car and a bus stop is less than a block away. There is a beautiful park just behind the hotel with walking paths throughout. To "seal the deal", the price of the room was very reasonable. Despite what others have said in their reviews, this is a perfect place to stay in Kumamoto City.