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Comfort Hotel Kumamoto Shinshigai

3.0 star property
Unwind in this cozy hotel while enjoying easy access to Kumamoto Castle. Refresh with WiFi and laundry services at your fingertips.

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Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Standard Twin Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing
Cleanliness standards
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is SAR 213
SAR 234 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Standard Twin Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
  • Sleeps 4
  • 2 Twin Beds

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Exterior

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  • Air conditioning
9.0 out of 10, Wonderful, 1,006 reviews
The price is SAR 304
SAR 335 total
includes taxes & fees
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About the neighborhood

Map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803

What's nearby

  • Sakura Machi Kumamoto - 3 min walk
  • Kumamoto-jo Hall - 5 min walk
  • Kumamoto City Hall - 6 min walk
  • Kumamoto Castle - 13 min walk
  • Kumamoto Station Tourist Information Center - 3 min drive

Getting around

  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 54 min drive

Restaurants

  • ‪松屋 - ‬1 min walk
  • ‪餃子屋 にこ - ‬1 min walk
  • ‪大衆酒場 パーラーヒバリ - ‬1 min walk
  • ‪菜な - ‬1 min walk
  • ‪味ひときれ - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Hotel near Kumamoto Castle
Comfort Hotel Kumamoto Shinshigai provides amenities like a free breakfast buffet and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), multilingual staff, and a front-desk safe
  • Luggage storage, a vending machine, and smoke-free premises
  • A 24-hour front desk, a water dispenser, and an elevator
Room features
All 157 rooms include comforts such as premium bedding and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • 32-inch TVs with digital channels
  • Refrigerators, electric kettles, and heating

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1200 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Lockers available
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Electronic bidet
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch TV
  • Digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • In-room massage
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 1100.0 per night

Property payment types

Important information

Optional extras

  • Self parking fee: JPY 1200 per night
  • Crib (infant bed) fee: JPY 1100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Is Comfort Hotel Kumamoto Shinshigai pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Comfort Hotel Kumamoto Shinshigai?

Self parking is available for JPY 1200 per night.

What time is check-in at Comfort Hotel Kumamoto Shinshigai?

Check-in start time: 3 PM; Check-in end time: 5 AM. Late check-in is available during limited hours.

What time is check-out at Comfort Hotel Kumamoto Shinshigai?

Check-out is at 10 AM.

Where is Comfort Hotel Kumamoto Shinshigai located?

Located in Chuo Ward, this hotel is within a 15-minute walk of Sakura Machi Kumamoto and Kumamoto Castle. Shinshigai Shotengai and Kumamoto-jo Hall are also within 5 minutes. Fujisakigumae station is 17 minutes by foot and Kumamoto Station is 26 minutes.

Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 67 out of 219 reviews
Rating 8 - Good. 104 out of 219 reviews
Rating 6 - Okay. 34 out of 219 reviews
Rating 4 - Poor. 11 out of 219 reviews
Rating 2 - Terrible. 3 out of 219 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
若者向けのハイレベルのサービスをご提供いただき、ありがとうございました。
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my wallet.. they worked with me in order to make sure it was returned to me.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
Stayed 3 nights in Oct 2018

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with smoking room.
Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through hotels.com to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff....
Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.

6/10 Okay

Verified traveler

10/10 Excellent

Stephen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in a time of crisis
This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.

6/10 Okay

Lin Chin, usa

Liked: Staff & service
Disliked: Room comfort
small room but good location
room too small

6/10 Okay

Sultan

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

travelingtexan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convent to pedestrian mall, and trams
So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.

8/10 Good

J, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean room
Stayed for two nights in a single room. Room was very small but typical of Japanese hotels like this. Hotel is close to a tram stop and a huge shopping arcade. The free breakfast was a nice bonus.

8/10 Good

Don, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location
The hotel is good considering the price and location. The only complain I have is that the pillows are way too flat and the double beds are really small. My wife and me are pretty slim yet we find the beds rather uncorfortable to get a good night's sleep because of its size.

4/10 Poor

Lai Siu Flora

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食品差，服務員完全不懂英語及普通話，床褥太軟，房間沒有任何支裝水供應。
Stayed 1 night in Feb 2025

10/10 Excellent

sho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Siu fung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點超好
地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024

8/10 Good

takashi

Stayed 1 night in Nov 2024

8/10 Good

Shingo

Traveled with group, Business traveler
Liked: Amenities
コスパもよく朝食も美味しいです、また利用したいです(^^)
Stayed 1 night in Sep 2024

10/10 Excellent

NAGANO

Stayed 1 night in Sep 2024

4/10 Poor

Masato

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
2泊滞在。シャワーの湯量が少ない。枕低すぎ。お茶を溶かすマドラーがない。一日目スリッパ無し。夜中騒音。エアコン温度管理不可。朝食種類が少ない。おしぼりが無い。 ヘヤードライヤーが強いのは良かった。駐車場の案内が敷地内セルフとなっていたが、実際は隣の提携駐車場セルフなので混乱した。
Stayed 2 nights in Sep 2024

8/10 Good

Hidenori

Stayed 1 night in Aug 2024

8/10 Good

YUTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024