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"Very nice and friendly staff. Everyone greets you as you walk by. The negative is that neither of the non-reserved outdoor baths have a locker to put our valuables. Some of the wood in the baths are a little slippery as well. Otherwise we had an amazing stay and I’ll come again."

"Everything else about the property is fine... but the onsen was patronized by local customers with full body tattoos. We were not comfortable with that."

"The room was clean and smell good. Also, it has a nice public bath."

"A good and suitable place to enjoy nature and the natural hot spring after an enjoyable hike in the surrounding area."

"Good"

"We stayed here while hiking the nakasando trail and it was the best decision. The onsen was beautiful. Everything was clean. Staff were superb. The dinner and breakfast buffets were amazing. Can’t wait to come back. "

"Wonderfully designed hotel in the middle of beautiful Narai. Excellent food and helpful staff. The only difficulty was finding my room after dinner!"

"Breakfast is fabulous."

"Perhaps be more flexible on check in time. It was drizzling n cold. We arrived at 14.10 but were not able to chk in as the staff said the room was not ready. Otherwise everything was perfect n highly recommend"