2/10 Terrible
Ioana
Traveled with partner
13 February 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever and I will never recommend this place to anybody! First of all the room has a very bad smell, and you can’t stay in there to sleep. Secondly the bathroom was dirty, bedroom very small, full of dust and dead insects everywhere, linen wasn’t changed upon arrival. AC has loads of mould in it and probably that’s the reason of the bad smell of room. There was no hot water for the entire day, and we have asked some other people around and they were having the same issues with the hot water and the condition of the room.
Customer service is unbearable, reception not operating in the evening even if on the schedule is open until 22:00, after 6pm nobody was in there to assist us with the situation. We have called several times all the numbers offered on the website and in the room with no success.
The next day we have been to the reception to complain and the receptionist simply don’t care about customers, no management around to talk to either.
We have left the place because we didn’t want to ruin our holiday staying in a disgusting place like that.
Ioana
Stayed 5 nights in Feb 2025
