Incredibly loud that the walls vibrated at midnight. Our room was on the first floor directly above a club. Was told by sales and marketing manager Amanda we could upgrade for almost double our room price. When I explained that I didn't think that was fair, she said "You knew about the noise before you booked about the room" WHAT?!? I was supposed to read the reviews ahead of time according to her... I explained that if you expect people to "upgrade" everytime, customers will be very unhappy with that, leave negative reviews, and then business will be affected. She said "you are, what, 1 out of 20 people who will do that?" EXCUSE ME? First off, I was not threatening her. Secondly, are you seriously treating a customer with such disrespect? She was very rude, cold, and patronizing. The whole point in booking this hotel over a hostel was because we wanted a peaceful sleep for once! We eventually received a room upgrade without a charge, albeit only after I was in tears. While the cost was supposedly double, the room was IDENTICAL with a small balcony, and of course, more peace. But I can't understand how they can justify charging double the price on the basis on the balcony. Which leads me to believe the room is double because of the silence you receive -which you SHOULD BE RECEIVING ANYWAYS IN A HOTEL-. Pay your neighbours rocking a night club to move, or move yourselves, don't extort tourists.