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Kobe Bay Sheraton Hotel & Towers

4.0 star property
Kobe hotel in Higashinada with 4 restaurants and bars

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Deep soaking bathtub
Deep soaking bathtub
Club Japanese Suite - Non Smoking | Deep soaking bathtub
Property amenity
Club Japanese Suite - Non Smoking | Minibar, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Parking included
    Parking included
  • Gym
    Gym
  • Breakfast available
    Breakfast available
The price is SAR 416
SAR 503 total
includes taxes & fees
12 Dec - 13 Dec

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Twin Bed, Tower

Club Suite, 1 Twin Bed, Tower | Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Twin Bed, Tower

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bidet
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premier Twin Room, 1 Twin Bed, Ocean View

Premier Twin Room, 1 Twin Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Premier Twin Room, 1 Twin Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 Twin Bed, Corner

Room, 1 Twin Bed, Corner | Minibar, in-room safe, desk, blackout drapes

Room, 1 Twin Bed, Corner

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 Twin Bed, Mountain View

Deluxe Room, 1 Twin Bed, Mountain View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Twin Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Ocean View

Room, 1 Double Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Room, 1 Double Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Twin Bed

Deluxe Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Twin Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room

Minibar, in-room safe, desk, blackout drapes

Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 1 Twin Bed

View all photos for Twin Room, 1 Twin Bed

Twin Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Twin Room, 1 Twin Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior
Hotel Okura Kobe
Pool
Free WiFi
Restaurant
Air conditioning
9.2 out of 10, Wonderful, (1004)
The price is SAR 316
SAR 400 total
includes taxes & fees
16 Dec - 17 Dec
Hotel Okura Kobe

About the neighborhood

Map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032

What's nearby

  • Kobe University - 9 min drive - 6.9 km
  • Meriken Park - 11 min drive - 11.6 km
  • Port of Kobe - 12 min drive - 12.4 km
  • Kobe Harborland - 14 min drive - 12.0 km
  • Kobe Animal Kingdom - 15 min drive - 14.5 km

Getting around

  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Island Kitaguchi Station - 8 min walk
  • Kansai Intl. Airport (KIX) - 55 min drive

Restaurants

  • ‪鉄板焼 - ‬3 min walk
  • ‪サイゼリヤ - ‬8 min walk
  • ‪マクドナルド - ‬8 min walk
  • ‪TULLY'S COFFEE 神戸ファッションマート店 - ‬10 min walk
  • ‪アーバングルメポート - ‬7 min walk

About this property

Kobe Bay Sheraton Hotel & Towers

Hotel located in Higashinada
Consider a stay at Kobe Bay Sheraton Hotel & Towers and take advantage of a nightclub, an indoor mineral hot spring (onsen), and a terrace. For some rest and relaxation, visit the sauna, and indulge in aromatherapy, a massage, or a body treatment. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and hot springs on site
  • 2 outdoor tennis courts, an electric car charging station, and a ballroom
Room features
All 270 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bidets, tubs or showers, and free toiletries
  • Heating, daily housekeeping, and desks

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: JPY 3630 for adults and JPY 2178 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • Kobe Grill
  • Teppanyaki Kobe Grill
  • Suikyoen
  • Matsukaze
  • Garden Cafe (Buffet)

Things to do

  • 24-hour fitness center
  • 2 outdoor tennis courts
  • Hot springs
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Spa services
  • Tennis

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Manicures and pedicures
  • Massage - Thai
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - midnight
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Pay movies
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches
  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from February 3 2025 to March 3 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3630 for adults and JPY 2178 for children
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers have a pool?

Yes, this property has an indoor pool.

Is Kobe Bay Sheraton Hotel & Towers pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kobe Bay Sheraton Hotel & Towers?

Self parking is free at this property.

What time is check-in at Kobe Bay Sheraton Hotel & Towers?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Kobe Bay Sheraton Hotel & Towers?

Check-out is at noon.

Does Kobe Bay Sheraton Hotel & Towers provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 1800 per person applies.

Where is Kobe Bay Sheraton Hotel & Towers located?

Located in Higashinada, this spa hotel is 0.2 mi (0.4 km) from Kobe Fashion Museum and 2 mi (3.3 km) from Hakutsuru Sake Brewery Museum. Kobe University and Hyogo Prefectural Museum of Art are also within 6 mi (10 km). Island Kitaguchi Station is 8 minutes by foot and Island Center Station is 8 minutes.

Kobe Bay Sheraton Hotel & Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 332 out of 631 reviews" "
Rating 8 - Good. 230 out of 631 reviews" "
Rating 6 - Okay. 52 out of 631 reviews" "
Rating 4 - Poor. 7 out of 631 reviews" "
Rating 2 - Terrible. 10 out of 631 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro, Merida

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Stayed 6 nights in Jun 2024

8/10 Good

Takahiro

Traveled with partner
Liked: Staff & service
Nice hot spring bath
Stayed 1 night in Jul 2024

10/10 Excellent

Noriko

Stayed 1 night in Sep 2023

4/10 Poor

Steven, Chapel Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Stayed 1 night in Apr 2023

8/10 Good

Low

Stayed 5 nights in Apr 2023

10/10 Excellent

Schoni

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022

8/10 Good

Richard

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Stayed 2 nights in Jul 2021

4/10 Poor

Minako

Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Stayed 1 night in Feb 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Stayed 2 nights in Feb 2020

10/10 Excellent

Assunta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Big room but the facility is getting old.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was out without proper notice to customers.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Cheng-Kiang

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.
Stayed 1 night in Nov 2018

10/10 Excellent

Yoshi, British Columbia, B.C., Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.
Stayed 2 nights in Nov 2018

10/10 Excellent

Hiro, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view and a large size room are exceptional. They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.
Stayed 2 nights in Oct 2018

6/10 Okay

Kit Kwan Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect too much from the hotel rank
The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.
Stayed 1 night in Jun 2018

10/10 Excellent

John, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.
Stayed 3 nights in Jun 2018