4/10 Poor
Verified traveler
27 September 2018
Disliked: Staff & service, room comfort
Disappointed
Extremely rude service, rude treatment, overpriced hotel, lack of information about the area, nonsense rules, cheap feeling and totally unwelcome by the guy who manages this hotel. There are Better resorts next door and nearby. Would never recommend to a friend or any hotels.com users
From the moment we arrived we were made feel unwelcome by the guy who manages the property. There is no lobby! You come into the resort through dirt road hill and check in is at super tiny 3 tables restaurant. After traveling for 1 day to get to ko phangan and limelight village, we were told “check in is at 2pm. Sorry sir you have to wait”. There was no welcome drink, no beer, no mango. Nothing! This rude guy is totally careless and he doesn’t care how long you traveled or what you think! Finally checked in and he treated us like second class guests telling us that here is the list of things included in room and price “you break or damage and you must pay!” He said. We looked at each other and were like ??? Oh yea and there were holes in the bedsheet(see picture).We paid a lot of money for this hotel because of the reviews and beach but totally disappointed! You can get a 5 star nearby for a little more. Pool is super tiny and did not see any guests use it! Beach beds forget it! Only 6-8 beach chairs and no parasols. Kayak? No forget it go rent it from next resort. Breakfast? Average and only starts at 830am. Ants all over room and bathroom. Take your money and time somewhere else!
Verified traveler
Stayed 3 nights in Sep 2018
