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"We had previously stayed at Sofitel Nusa Dua and had a great experience, which is why we decided to return—this time with a much larger group. Unfortunately, we noticed a noticeable drop in the overall standard compared to our previous visit. While most of the staff were friendly and tried their best, there were moments where communication was difficult due to language barriers. A few incidents were simply inexcusable, leading us to decide that we wouldn’t return in the future. However, just as we were about to write off the entire stay, we had the pleasure of running into Rita, who we remembered from our earlier visits. She completely turned things around for us. Rita is an absolute legend—kind, warm, considerate, and incredibly professional. Her excellent English made communication seamless, and she went above and beyond to ensure we were looked after. Rita is the only reason we are reconsidering coming back. Sofitel is lucky to have her! "

"The pool would be so much nicer if it was colder bit too warm for my liking "

"We had a two night stay. The Japanese restaurant was fantastic. The overall service of all staff was very good. "

"Great place to be in KUTA"

"Stay is gd. Service staff vy friendly"

"So many activities for the kids and great friendly service "

"We had a villa with a plunge pool and it was just beautiful. Room and gardens were well maintained and clean. Staff were super helpful and friendly. Location was excellent, close to everything but just out of the hustle and bustle giving us the opportunity to really relax. We loved it, and will definitely be back. "

"Great hotel, great for the kids. Good location but the nicer restaurants are in Seminyak so short ride away. Download bluebird app to book cheap taxis."

"A wonderful place! Would definitely recommend it to others "