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"These things were described as available at this property but in fact we’re not available at all: Air conditioning WiFi Restaurant Convenience store/shop Plus confusion when we departed about payment - it was paid online through Orbitz but the staff there did not understand that."

"There’s no WiFi in the hotel but on the site the wrote that it was there, I felt rob"

"Service"

"The staff behavior toward us. They were always ready to help."

"I did the reservation a couple of months before my departure. When I arrived at the gate of the Lodge, I was told that this is a residence not a Lodge and was told to go away. Can you imagine you travelled all the way from Canada to Zambia with a reservation in your hand and been told upon arrival at the Lodge to go away!"

"Hotel is run down and not as per the pictures as per the web or on the app. The pool is empty, the general condition of the premises are relatively poor currently. In the room, the furniture is neglected and the little dressing room is in a bad shape. The bathroom is okay but the ceiling has black mould and it looked like it hasn't been cleaned or painted in months or years. The bedding has some marks on it which tells me it is old and not replaced ever so often. For general standards in Kiwe it...