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"Kind helpful staff. Spotlessly clean room and common areas"

"The staff were excellent and I loved the location given it was near city center and had many walkable nearby locations. "

"Second time staying in this hotel, staff friendly , definitely we will go back "

"It was amazing. I had a wonderful stay. Staff is friendly and helpful. Room was spacious and clean. Food was good. Overall a pleasant stay. "

"The food was exceptional, with a wide variety of options catering to different tastes and dietary needs. Every meal felt thoughtfully prepared and delicious, making dining one of the highlights of my stay. The room service was equally impressive – prompt, courteous, and efficient. Whether it was a late-night snack or an early breakfast, the service staff always delivered with a smile, ensuring everything arrived fresh and exactly as ordered. The rooms themselves were clean, comfortable, and well-equipped with all the essentials. The attention to detail in maintaining the space added to the overall comfort."

"Our room in the square block (we’d seen the unnecessary negative reviews before we’d arrived) behind the pretty white main house, came as a very pleasant surprise. The room was newly furnished, to a high standard and spotlessly clean. Positive feedback….great for one night, but a little more storage or even a couple more wall hooks to pop coats and hang towels etc are needed. The real added bonus was the lovely warm pool, hot, hot-tub and steam & sauna rooms, just perfect, when you’ve been outdoors all day! Breakfast was good quality and plentiful. Sausage & bacon could’ve been cooked a little longer for me to be honest and the hot plate needed turning up to keep the buffet food hot. The toaster made nice warm bread (these are again meant as positive criticisms) The pastries were really good and a nice selection of fruit. All the staff were extremely friendly and the whole place had a very welcoming feel. For the price we paid it really was great value and I would have no hesitation in recommending or re-booking this hotel when we are next in the area. Many thanks! "

"The hotel is very quiet so not a problem checking in or using the excellent facilities. Nice quality bedding and decor."

"Such a special romantic weekend. Beautiful room with rose petals and swan shaped towels... such friendly staff and we had the best most lovely time! Thank you!!"

"We weren't expecting much from this hotel but were pleasantly surprised. The room was excellent value for money and was nicer than anticipated. Yes, this is an older hotel and it shows in places, but everything was clean and tidy. We booked a twin Premium room which had nice extras such as robes & slippers provided. The twin beds were almost touching which was fine for us as we're good friends but perhaps would be a bit weird if you were sharing with a colleague, for example. We had problems with the aircon not staying on for more than a couple of minutes. Not a big problem in December - we just opened a window - but I imagine would be very uncomfortable in the summer months. There were a few other niggles - there was a coffee machine in the room but no coffee pods supplied and we only received one pack of complimentary biscuits (so 3 custard creams to share between the two of us). The bathroom is quite small but fine for a single person at a time. The shower is a walk-in style enclosure with pleasant complimentary toiletries (shower gel, shampoo and conditioner). I found the shower pressure a little weak. The pool and gym are both quite small but adequate for a short stay. The pool was clean and warm - unfortunately the hot tub was out of order. All of the staff were very welcoming and we genuinely felt welcome here. I will look forward to staying again."