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"The staff were very helpful and friendly, the private bathtub on the balcony is a very nice touch. "

"The location is easily walkable to Yuzawa Nakazato and the shuttle to the JR station is convenient. Do not miss out on the dinner buffet! Rooms are adequate for sleeping and the staff is top notch helpful! "

"Simple rooms , incredibly located! Lockers & Onsen also amazing "

"Great new hotel with good facilities and reasonable cost."

"Perfect Japanese style room. Definitely recommend for holiday at nearby resorts. But not for anything romantic as it’s a family oriented place. note bathroom and showers are shared and from 5-9pm only. Good for a group or a couple on a quick holiday."

"Pleasant stay! "

"The hotel property is amazing. But don’t like the area. Everything closed around 5:00 pm. There was no restaurant s in the area and shopping, so we have to eat at the hotel. "

"I really enjoyed my stay at Kashiwaya Ryokan. Although it was long to get to without a car, it was worth the travel. The 2 days there didn’t feel like it was enough time. I will return again for sure. The room was comfortable, the private onsen were beautiful and amazing. The kaiseki served at dinner were delicious and perfectly balanced. The traditional Japanese breakfast (there were Western styled breakfast and brunch at the cafe in Shima Onsen town) was incredible as well. I want to thank the dedicated staff members I interacted with during my stay. They were kind and patient. I don’t recall all their names but I want to thank Hitomi, Yuho and Andrew for their help. I will recommend this ryokan to my friends. "

"Feels very upmarket from the entrance all the way to the room. The Japanese room I stayed in felt extremely large; like a 5-star hotel in Tokyo. The washbasin area looks modern and is well equipped with amenities, including a face steamer. Separate toilet is large. Bathtub is deep for a good soak with a nice view of the outside. Parking is limited in front so you need to drive further in or up the slope. May be inconvenient if you are alone with heavy luggage and arriving late. Some of the fixtures also need attention as the mixer switch at the bathtub (room 305) was broken with sharp edges; this can be a risk for children, those with poor eyesight or using it in low light. I did not use the hot springs as I spend most of the time exploring the area by car. Highly recommended for couples, lone travellers and small families."