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"The grand bath is truly grand. Plan to spend a good amount of time at the baths. If this is the first leg of Hokkaido, a nice relaxing bath could easily take 45 mins (a short one)"

"Stayed in Japanese Traditional Room with Private Open Air Bath. The pictures on Expedia are a true representation of the accommodation but the stay was even better than anticipated. Kaiseki meal in private dining room was wonderful and showcased a lot of the local food. The tatami room and sitting area in the room was nice and relaxing and the futons were perfectly set by the time we returned after dinner. The balcony onsen was a lovely warm contrast to the chilly wintry air. The public baths were also very clean and had a variety of temperatures for both inside and outside. Very close walk to the temple and Hell Valley. Included breakfast was also very delicious with impeccable service. Sad to have only stayed one night!"

"In room private onsen is nice. Buffet dinner and breakfast by the hotel also offer good variety and good taste. Good view of Lake Toya from room. "

"Food not so nice"

"5 star all around except limited dinning options "

"Stayed at 3 properties in 4 days. This one was the very best. Will come back again"

"Beautiful hotel with picturesque outdoor baths and variety of indoor baths and sauna. Huge buffet for breakfast and dinner with variety of Asian food and some western choices."

"The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient."

"Onsen, ice cream, massage chair, night ramen noodle. All of them are free! I also like the breakfast here. The staff are very friendly, too. The only thing I’d complain is one of two sleeping pajamas hanging on the closet has an unpleasant smell."