At first, I was a little unsure as the taxi dropped us off at 2 am, and we had to walk down a little alleyway to get to the hotel. Our room was across from the pool, and I was worried about noise. It turns out that there was nothing to worry about. The air conditioning drowned out the noise, and the glass on the window was tinted so that no one could see in. The room had good wifi, and the tv had English speaking channels. The air conditioning worked great as did the shower. We had trouble with the lock on our door, and they brought a locksmith to fix it right away. The rooms were cleaned daily. We were given a bath towel and a beach towel, which was nice. The location was fantastic with convenience stores, restaurants, and bars within steps. It was only a five minute walk to a really nice beach. The staff were very friendly and helpful. I would definitely stay here again if I came to Phuket.