See all properties

Novotel Phuket Kata Avista Resort And Spa

5.0 star property
Luxury resort with 3 outdoor pools and a full-service spa

Choose dates to view prices

Photo gallery for Novotel Phuket Kata Avista Resort And Spa

Exterior
Superior Room, 1 King Bed, Balcony, Pool View | Hypo-allergenic bedding, down comforters, memory foam beds, minibar
Deluxe Room, 1 King Bed, Balcony, Sea View | Hypo-allergenic bedding, down comforters, memory foam beds, minibar
Superior Room, 1 King Bed, Balcony, Pool View | Balcony view
Family Suite, 1 King Bed, Balcony, Sea View | Hypo-allergenic bedding, down comforters, memory foam beds, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Bar
  • Gym
The current price is SAR 255
SAR 303 total
includes taxes & fees
9 Jun - 10 Jun

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Suite, 1 King Bed, Balcony, Sea View

Family Suite, 1 King Bed, Balcony, Sea View | Hypo-allergenic bedding, down comforters, memory foam beds, minibar

Family Suite, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Sea View

Deluxe Room, 1 King Bed, Balcony, Sea View | Hypo-allergenic bedding, down comforters, memory foam beds, minibar

Deluxe Room, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • Sea view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Garden View

Superior Room, 1 King Bed, Balcony, Garden View | Garden view

Superior Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Pool View

Superior Room, 1 King Bed, Balcony, Pool View | Balcony view

Superior Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Balcony, Garden View

Family Room, Multiple Beds, Balcony, Garden View | Room amenity

Family Room, Multiple Beds, Balcony, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Pool View

Deluxe Room, 1 King Bed with Sofa bed, Pool View | Hypo-allergenic bedding, down comforters, memory foam beds, minibar

Deluxe Room, 1 King Bed with Sofa bed, Pool View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
Beach/ocean view

Avista Grande Phuket Karon - MGallery

Karon
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.2 out of 10, Wonderful, 571 reviews
The price is SAR 378
SAR 448 total
includes taxes & fees
22 May - 23 May
Avista Grande Phuket Karon - MGallery

About the neighborhood

Map
4/1,4 Leam Sai Road, Kata Beach, Karon, Phuket, 83100

What's nearby

  • Kata Beach - 6 min walk - 0.6 km
  • Kata & Karon Walking Street - 7 min walk - 0.6 km
  • Karon Beach - 8 min walk - 0.7 km
  • Kata Noi Beach - 9 min drive - 3.2 km
  • Big Buddha - 14 min drive - 5.7 km

Getting around

  • Phuket Intl. Airport (HKT) - 74 min drive

Restaurants

  • ‪The Coffee Club - ‬6 min walk
  • ‪สตาร์บัคส์ - ‬5 min walk
  • ‪Kata Green Beach Restaurant - ‬6 min walk
  • ‪Back Cat's Bar - ‬5 min walk
  • ‪Wine Connection Kata - ‬6 min walk

About this property

Novotel Phuket Kata Avista Resort And Spa

Luxury boutique resort renovated in 2020 and located near Kata Beach
Located close to Kata Noi Beach and Big Buddha, Novotel Phuket Kata Avista Resort And Spa provides a swim-up bar, a poolside bar, and a terrace. Active travelers can enjoy cycling at this resort. Indulge in a massage, reflexology, and a facial at the onsite spa. The on-site international cuisine restaurant, En Vogue Restaurant, offers breakfast, lunch, dinner, and a poolside location. Free in-room WiFi is available to all guests, along with designer stores on site and a garden.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Supervised childcare (surcharge), massage treatment rooms, and a water dispenser
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 143 rooms have comforts such as pillow menus and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas.
Other amenities include:
  • Children's dinnerware, art supplies, and childcare services
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/closets, balconies, and separate sitting areas

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Malay, Russian, Thai

Similar properties

5 outdoor pools, free cabanas, pool umbrellas

Pullman Phuket Karon Beach Resort

  • Pool
  • Spa
  • Kids pool
  • Waterslide
8.6 out of 10, Excellent, 1,001 reviews
The price is SAR 327
SAR 388 total
includes taxes & fees
24 May - 25 May
Pullman Phuket Karon Beach Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: THB 412 for adults and THB 206 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Canopy Tree Bar
  • En Vogue Restaurant
  • Zing Pool Bar

Things to do

  • 24-hour health club
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Designer stores
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Library
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - January 2020
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 412 for adults and THB 206 for children
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Avista Phuket Kata Beach
Avista Phuket Resort Kata Beach
Avista Phuket Hotel Kata Beach
Avista Phuket Resort & Spa Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort
Novotel Kata Avista Resort
Novotel Phuket Kata Avista
Novotel Kata Avista
Avista Phuket Resort Spa Kata Beach
Novotel Phuket Kata Avista Resort Karon
Novotel Phuket Kata Avista Karon
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach
Novotel Phuket Kata Avista Resort Spa

Frequently asked questions

Does Novotel Phuket Kata Avista Resort And Spa have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Novotel Phuket Kata Avista Resort And Spa?

As of 9 Jumada I 2025, prices found for a 1-night stay for 2 adults at Novotel Phuket Kata Avista Resort And Spa on 22 Jumada I 2025 start from $85.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Phuket Kata Avista Resort And Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Phuket Kata Avista Resort And Spa?

Self parking and extended parking are free at this property.

What time is check-in at Novotel Phuket Kata Avista Resort And Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Phuket Kata Avista Resort And Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Novotel Phuket Kata Avista Resort And Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1500 per vehicle applies.

Where is Novotel Phuket Kata Avista Resort And Spa located?

This family-friendly Karon resort is located by the sea, within a 10-minute walk of Kata Beach and Karon Beach. Kata Noi Beach and Big Buddha are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Novotel Phuket Kata Avista Resort And Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 244 reviews
Rating 8 - Good. 65 out of 244 reviews
Rating 6 - Okay. 20 out of 244 reviews
Rating 4 - Poor. 4 out of 244 reviews
Rating 2 - Terrible. 7 out of 244 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay and family enjoyed the hotel very well!
Stayed 5 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff and great breakfast
Stayed 3 nights in Apr 2025

10/10 Excellent

DIMITRIOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with family friendly facilities and friendly staff, always ready to help and accommodate our every desire. Highly recommended for a hussle free stay at Phuket
Stayed 2 nights in Apr 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice staff and good facilities. Only negative it’s at the top of a hill, this is easily overcome buy ample cheap taxis, hotel free shuttle bus or realising it’s only an issue on the way back 😂
Stayed 9 nights in Apr 2025

10/10 Excellent

Raffaele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the hotel was great and delightful. The hotel has great facilities, it is close to the beach, has a good restaurant and provides a rich and abundant breakfast. The staff is very professional and friendly, a special mention to the reception team, May, Mia and Tina. And special thanks also to Aey at the lobby for his help.
Stayed 4 nights in Apr 2025

10/10 Excellent

Smithag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all good!
Stayed 1 night in May 2025

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Tom and Alom. You guys and everyone else made my stay above expectations. Thank you again Harrisoj
Stayed 1 night in Apr 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families! They put every thought for kids from kids bedding, toys, new indoor playground to activities in the play room. Staff are friendly and great!
Stayed 21 nights in Feb 2025

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with good facilities and good location
Stayed 3 nights in Dec 2024

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe heaven for people worried about tsunami
Stayed 6 nights in Jan 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service to Kata beach was nice since the hotel is on a steep hill. The deluxe room with sea view was spacious with plenty of closet space. We were on the fourth floor and the trees obscured some of the sea view.The staff service was excellent. The restaurant menu was good and the buffet breakfast was great. I didn't know all the pools would be over run with children although it's a family oriented hotel. We had a difficult time securing two seats by the upper pool mid-day.
Stayed 1 night in Apr 2025

10/10 Excellent

Smithag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the entire customer journey was smooth, welcoming, and truly five-star worthy. We were pleasantly surprised with a complimentary room upgrade – a thoughtful gesture that reflects the hotel’s attention to detail and commitment to customer satisfaction. These small touches are what truly build customer loyalty. The staff were incredibly helpful throughout our stay, with special thanks to Mr. Alon for his outstanding service and professionalism. His attentiveness made a real difference and contributed greatly to our positive experience. We are already looking forward to our next stay at Novotel Resort & Spa – highly recommended for anyone seeking a relaxing and memorable getaway.
Stayed 2 nights in Apr 2025

4/10 Poor

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
The family room is just a large standard sized hotel rm. My room had a mildew smell my entire stay and the blankets felt damp from the moisture in the room. There was a consistent sewerage smell coming from the toilet. We asked for washed cloths 5 times in our 3 day stay and kept receiving hand towels. I wouldn't stay here again nor recommend it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at Novotel Kata Avista. We were staying in a family room as travelled with our 2 children. The room was great with wonderful little gestures for the children. The hotel catters very well for the little ones - the kids club, rooms, breakfast, small swimming pool etc. The only drawback would be that the hotel is situated on a steep hill but this didn't bother us and even the children managed to go up and downhill twice a day. The hotel offered free shuttle to the beach but honestly, it is so close that it is not worth using it. There are plenty of restaurants and shopping nearby.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from friendly staff. Scooter parking with security guard. Amazing pool with swim up bar and sun lounges. Room cleaning and water restock daily. Close proximity to beach, markets and restaurants.
Stayed 6 nights in Mar 2025

10/10 Excellent

Yu-Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kid- friendly
Stayed 5 nights in Jan 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hill to and from the hotel is quite steep, it is walkable. Great proximity to Kata Beach, a free shuttle option as well. Incredible staff, attentive and courteous. A few minutes walk to the main dining & nightlife streets, and to the Kata night market as well. Overall, we would recommend this property and stay again!
Stayed 5 nights in Feb 2025

8/10 Good

ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was on top of a steep hill For anyone with mobility issues, this could be a problem. They did provide a shuttle down to the beach, which ran every 30 minutes
Stayed 6 nights in Mar 2025

10/10 Excellent

Charisse Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was amazing, including the staff. The service was straight from the heart. From the moment we checked in, Yok was very informative of all the benefits and facilities we could use. She also gave us an early check in which saved the day ❤️ When we got into the room, there was the Happy Birthday set up on the bed which really made my husband very happy as he was not expecting it, I requested for it but didn’t think it would be ready especially for the time as it was far from check in time. All the staff were amazing! During the duration of our stay and check out, Tubtab was very nice and professional giving us ideas on where we can go next. He also solved every mishap. Lai and Pom from the Zing Pool Bar has already recognized my daughter and helper within a short period of time! They were very friendly and I had a great time chatting with them. This trip has been so amazing that my daughter can’t wait to be back.
Stayed 3 nights in May 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with amazing friendly staff Buffet breakfast great and restaurant and pool menu great A little disappointed with small gym Happy hour great and suited for all ages We had 3 yr to 17 yrs to young adults in our group and suited all Overall wonderful
Stayed 10 nights in Jan 2025

8/10 Good

Reza

Liked: Staff & service, room comfort

Overall good stay

Good stay, a little bit poor with the room cleaning
Stayed 7 nights in Dec 2024

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and the food is decent. However, overall the hotel is not 5 stars. The TV is old and has a very poor choice of channels. The room also was inconvenient to arrive to with two separate lifts (one of which wasn’t working). There is also a large hill to climb if walking back to the hotel. Overall decent but not great.
Stayed 3 nights in Mar 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities
The property is set up nicely for families. The Family Rooms are cute and engaging for kids, there are two kids' clubs, and there's a separate kids' pool and splash pad. The staff are fantastic, and the location is convenient for shopping and the beaches. Unfortunately, the property needs a refresh. The buildings are tired and have worn poorly. The rooms have hollow-core doors with no insulation or weatherstripping. You'll have perpetual moisture and ambient noise in your room. The splash pad must be resurfaced as it's buckling, cracked, and generally dangerous for young kids. The WIFI was atrocious - incapable of handling any videoconferencing (so don't plan to do any work while you're there). This property has a lot of potential, but doesn't live up to the Novotel brand name.
Stayed 6 nights in Apr 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. I would love to come back. Great service
Stayed 7 nights in Dec 2024

8/10 Good

Setareh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a better hotel for family with kids but overall clean and friendly staff. Walkable distance to the beach, stores and restaurants.
Stayed 2 nights in Nov 2024