2/10 Terrible
Yui Kwan
26 December 2024
Disliked: Staff & service
The hotel was not accessible after 21:00, no transportation at all. We were stuck at Togo station (in the middle of way), no any alternative to move on. we tried to all kind of app as well as Uber, GO, no taxi available. It ruined our plan and totally waste our time, we waited for almost 2 hours and finally no choice unless you walk an hour to the hotel. seemed that it could not be your choice if you arrive in the evening. We could not wait any longer as it was already 23:00 !!!! Otherwise we need to sleep on the street in the cold weather. We sent the email to hotel for unexpected situation, they did not even reply, very disappointed
Yui Kwan
Stayed 1 night in Dec 2024