We had been travelling throughout Turkey on a motorcycle, accompanied by our friends in a support car and looked forward to splurging on this hotel / spa. It was the ONLY hotel in our weeks in Turkey that was NOT gracious, warm, sweet and lovely - even though it was more expensive. The pool was closed, the steam room and the salt spa rooms did not work and my first "Turkish bath" was horrible! Young workmen came wandering in while my friend and I were there (naked). The door was clear glass! We were the only ones in the Women's spa area and I am sure because we were Westerners it was considered okay. This area is more conservative, which wouldn't have been a problem if we had felt respected too. When my friend's husband went down to complain about the treatment his wife and I received, the manager never contacted him. He had to go looking for him and then did not even get an apology. The staff was grumpy, the non-smoking room stunk of smoke, the huge hotel lobby was interesting, but their were signs that said NO PHOTOS ALLOWED. You cannot get alcohol in the hotel restaurant (not a big deal but after a long cold day on the motorcycle a beer would have been nice). Again - this was the ONLY place we stayed in a long trip that was not WONDERFUL. We loved Turkey, would go back in a heartbeat, but not to this place.