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"I had accidentally booked the reservation under only myself, when in actuality, I was staying with my two kids and husband as well. The Receptionist handled it very well (despite the language barrier) and she made sure we had everything we needed. The location is great, very walkable and the view is beautiful. Beds were really comfortable. Nothing bad to say! "

"Stayed one night. The facilities are a bit old and outdated but I had a peaceful sleep and enjoyed the dinner and breakfast provided."

"We stayed two nights in a Japanese room with private open-air bath. It was fantastic. The room was clean, modern and had everything we needed. Words cannot describe the private open air bath which we used as much as possible. We had dinner and breakfast included - these meals may be challenging for western tastes but if you're feeling adventurous, go for it! Unfortunately the public bath was closed when we visited so I cannot comment on this."

"Great staff: we reached very late at night. The manager was kind enough to extend our onsen reservation for half hour without us asking. He stayed well past the midnight to make sure our onsen experience is complete! We are so grateful to him. Moreover, the facility is much nicer than we expected: Large lobby and living facilities, great decor and the private onsen is out of this world!"

"Nice facility, nice staff"

"We were given a room with a view of the lake. It was gorgeous and nice to sit at the balcony to watch the sunset. A very relaxing stay."

"This hotel was an authentic Japanese experience. The staff were lovely. The food was quite good and the onsens we’re incredible. It is a bit remote. They do have a van that can take you to public transportation."

"What an incredible gem! We had a wonderful and memorable experience. Luggage drop off before check-in and then check-in itself was seamless (we arrived early and we just followed the instructions at the front entrance to label our bags and place inside the doors, and when we came back the bags were already in our room). Staff is very friendly and helpful. We were able to select our onsen times (one evening and one morning bath) at check-in and as they had availability, we were lucky and were...

"Staff can speak English and Mandarin. They are very helpful. "

"Beautiful scenery place. Large garden worth to explore "

"Great ryokan to experience a traditional Japanese vacation"

"Absolutely adored this property, highly recommend booking a Mountain View room. There is also a shuttle to take you to areas you want to be in which is nice. Very clean, enjoyed the onsen as well! A great place to take a break from the bustling city. "