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"The staff were amazing! They greeted us and helped us with our luggage as we were taken to our room. We had a clear view of mt Fuji on our first day as the sky was clear. We had the meat shabu for dinner and it was such a vibe and was definitely worth it. Don’t get the red wine broth shabu tho. It’s an acquired taste. We also ate breakfast at the restaurant available. It was a hike but I think you can call the hotel van to take you up there. the restaurant food selection was ok. The pumpkin soup was the only thing that we liked. On our second morning, we ordered the breakfast bread box which had soup, bread, chicken salad and coffee and rlly hit the spot before we had to check out of our rooms. "

"Highly recommend. A convenient location, great food, many amenities, and attentive staff. We used both the private and public onsen but ran out of time for the spa. There are great views of Mt Fuji. Thank you, Highland Resort. We appreciate your care."

"This property was a little dated compared to some of the others we have stayed at. However, it was very clean and the customer service was top notch. The view of Mt. Fuji from the back of the hotel is breathtaking. The onsen was quite peaceful and relaxing with a mix of hotel guests and locals from the public. Lots of food options near the hotel and the breakfast was reasonably priced and tasty. Great service from the front desk. Short walk to Fuji-Q from the hotel. Would stay here again for sure! "

"Great view and staff ! Really relaxing "

"We enjoyed our stay there, huge buffet "

"Experiência incrível e inesquecível. Valeu cada segundo no Hotel. Tudo perfeito.. Super recomendado!!!"

"I appreciated the free shuttle from the hotel back to Kawaguchiko station, if you're looking for big westernized rooms in Kawaguchiko this is the place"

"Spacious room."

"Excellent location, we were upgraded to a cabin as the glamping pods weren't in use and the cabin was amazing! There was a beautiful hot tub/bath in the room and it felt super cosy with the log burner. The breakfast was good, however we didnt try the bbq for dinner as it seemed very expensive and there were lots of local restaurants that were significantly cheaper and just as delicious. The only negative was that they didnt replenish the logs and on the last few nights didnt replace the towels in their usual place and just left them in the doorway on the mat where you leave your shoes which didnt feel very clean. Despite this, I would still highly recommend as ovedall we loved our experience. "