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"The staff are friendly and very helpful. No lift is a challenge when room is on the third floor, but staff member was excellent and too my case to my room when I arrived late in the evening. Although somewhat busy with almost full restaurant at breakfast time, the two staff on duty were excellent - helpful and friendly. I stayed here last year before going on a week’s sailing trip and was happy to come back again this year before setting sail. Thanks to all the staff. AE"