Find Family Hotels in Itapema

"Womderful hotel!"

"Pasamos 5 días con mi esposa y 2 de mis hijos de 8 y 10 años. Pasamos bárbaro el equipo de animación fue excelente, Cebola y minhoca junto a la otra chica estuvieron pendientes de que no solo disfrutaramos en familia sino que nos dieron tiempo para disfrutar en pareja. Muy recomendable. La playa y el servicio de playa excelente. Todo el personal con buena disposición. Si hay algo para aconsejar es que tendrían que contratar más personal de apoyo para la reposición del Buffet principalmente cuando hay grupos grandes como fue el caso que habían 2 ómnibus de excursion lo que llevaba el servicio al limite. Pero por lo demás 10 puntos."

"Great resort, but there was one downside: construction was ongoing, and our afternoon nap was interrupted by hammering and machinery. I’m not sure why those rooms next to the construction site were assigned to us. That was the only downside during our stay."

"Best stay of brazil. Well maintained and clean"

"Nice and safe place."

"Foi boa mais pelo nível do hotel tem que melhor! Pontos bons: Fiquei no quinto andar vista bonita, piscina boa, café da manhã mediano Pontos ruins: Limpeza do quarto quando cheguei estava bem fraca, cama de casal tem uma divisão no meio e a cama de solteiro parecia uma auxiliar e colchões bem ruins pelo nível do hotel, diz que tem academia mais a academia sem comentários. "

"Hotel staff was great. Management and front desk made us feel welcome. They were ready to help. Expedia made a mistake by selling us a room that was not available. The hotel made it seem like it's not a problem and we got an upgrade and they made it easy and stress free. "

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "

"Good"