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Suites Chac Chi

2.5 star property
Hotel with 2 outdoor swimming pools, near North Beach

Choose dates to view prices

Photo gallery for Suites Chac Chi

2 outdoor pools, sun loungers
Outdoor dining
Exterior
Standard Room | In-room safe, free WiFi, bed sheets
21-inch TV with satellite channels

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Air conditioning
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Coffee/tea maker
Satellite channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400

What's nearby

  • Crayola House - 14 min walk - 1.2 km
  • Isla Mujeres Ferry Terminal - 3 min drive - 2.4 km
  • Dolphin Discovery - 6 min drive - 4.8 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 6 min drive - 5.0 km
  • North Beach - 7 min drive - 2.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 116 min drive

Restaurants

  • ‪Buffet Restaurant - ‬6 min drive
  • ‪IceBar Mexico - ‬4 min drive
  • ‪Mango Café - ‬11 min walk
  • ‪Playa Tiburón - ‬4 min drive
  • ‪Restaurant el Comejen - ‬10 min walk

About this property

Suites Chac Chi

Hotel near North Beach
Suites Chac Chi provides amenities like dry cleaning/laundry services and a gym. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • A 24-hour front desk, luggage storage, and tour/ticket assistance
  • A front-desk safe and concierge services
Room features
All guestrooms at Suites Chac Chi have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and shampoo
  • 21-inch TVs with satellite channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Fitness center

Family friendly

  • 2 outdoor pools

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Pool sun loungers

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 21-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chac Chi Hotel Isla Mujeres
Chac Chi Hotel
Chac Chi Isla Mujeres
Chac Chi
Chac Chi Hotel Suites
Chac Chi Hotel Suites
Suites Chac Chi Hotel
Suites Chac Chi Isla Mujeres
Capital O Chac Chi Hotel Suites
Suites Chac Chi Hotel Isla Mujeres

Frequently asked questions

Does Suites Chac Chi have a pool?

Yes, this property has 2 outdoor pools.

Is Suites Chac Chi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Suites Chac Chi?

Self parking is free at this property.

What time is check-in at Suites Chac Chi?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Suites Chac Chi?

Check-out is at noon.

Where is Suites Chac Chi located?

Situated near the beach, this hotel is 0.7 mi (1.1 km) from Crayola House and 1.6 mi (2.6 km) from North Beach. Isla Mujeres Ferry Terminal and Miguel Hidalgo are also within 2 mi (3 km).

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Suites Chac Chi Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 34 out of 136 reviews
Rating 8 - Good. 60 out of 136 reviews
Rating 6 - Okay. 28 out of 136 reviews
Rating 4 - Poor. 8 out of 136 reviews
Rating 2 - Terrible. 6 out of 136 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Xaquib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio
No respetaron la reserva, argumentan que ellos no tienen el sistema para monitoreo de reservas hechas en la app
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 26 nights in Jan 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Sucio telarañas penetrante olor a humedas y sensacion de suciedad
Stayed 1 night in Apr 2021

2/10 Terrible

Marco

Disliked: Staff & service, property conditions & facilities, room comfort
Pésimo servicio
Para empezar la recepción lo primero que nos dijo fue que ya no trabajaban con hoteles.com , literal traía en mi celular la confirmación de la página , después de mostrárselo me dijeron que ni siquiera tenían en su sistema mi reserva , después de que aceptaron mi reservación querían cobrarme un cargo extra el cual no les quise pagar ya que la reservación venía con las tasas e impuestos incluidos
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2021

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito el hotel
Bien, detalle a considerar la ubicación a la que nos envió la aplicación estaba errónea, el hotel se encuentra alejado de la zona centro por unos 40 minutos a pie.
Stayed 1 night in Jan 2021

6/10 Okay

Francis

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a comfortable stay
Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Stayed 2 nights in Jan 2021

8/10 Good

Audrey

It was fine . A bit far from everything
Stayed 4 nights in Dec 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia agradable
En general todo muy bien, lo único que podría comentar es que ya hay que darle mantenimiento a algunas áreas.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and decent place. Patience needed but nice.
Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
Stayed 2 nights in Oct 2020

8/10 Good

Roberth Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Antonio, Cancún

Liked: Cleanliness, staff & service, amenities
Es un lugar muy tranquilo, hay una vista increible desde la terraza.
Stayed 1 night in Aug 2020

8/10 Good

joel

Liked: Cleanliness, staff & service, room comfort
Safe area but no locks on windows or balcony
Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
Stayed 3 nights in Aug 2020

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
Stayed 1 night in Jul 2020

10/10 Excellent

VÍCTOR HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
100% recomendable, ubicación excelente, cómodo, amables, habitaciones excelentes y su terraza con alberca con una vista de lujo.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar muy comodo y bonito.. Excelente ubicacion.. El desayuno le falta mejorar
Stayed 1 night in Mar 2020

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Stayed 2 nights in Mar 2020

8/10 Good

Olivia, alberta canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is clean and staff are nice. But its far from the beach area.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
very clean excellent price and free cont.breakfast
Stayed 1 night in Mar 2020

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta perfecto lo unico es que no tiene variedad en el desayuno.
Stayed 3 nights in Feb 2020

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Stayed 3 nights in Feb 2020

10/10 Excellent

Mariama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place to Stay for budget trip to Isla Mujeres
Great place at a very amazing price! Loved the rooftop splash pool with a few of the whole island! Staff were very friendly and accommodating.
Stayed 2 nights in Feb 2020