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ANA InterContinental Ishigaki Resort by IHG

4.5 star property
Relax by the poolside bar or enjoy thrilling ecotours nearby. With French cuisine buffet restaurant on site and convenient shopping options available.

Choose dates to view prices

Photo gallery for ANA InterContinental Ishigaki Resort by IHG

Exterior
Point of interest
Indoor pool, outdoor pool, pool umbrellas
Point of interest
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Room service
  • Pool
  • Gym
The current price is SAR 471
SAR 635 total
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Classic Room, 2 Twin Beds (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds (Seafront)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Garden View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Garden View

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
Bidet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Corner (Seafront)

Classic Room, 2 Twin Beds, Corner (Seafront) | Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Corner (Seafront)

Highlights

Lanai
Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access (Seafront)

Suite, 1 Bedroom, Club Lounge Access (Seafront) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Club Lounge Access (Seafront)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms (Seafront)

Suite, 2 Bedrooms (Seafront) | Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms (Seafront)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
Bidet
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Sea View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Sea View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Balcony

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Balcony

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Upgraded)

Premium bedding, down comforters, minibar, in-room safe

Classic Room (Upgraded)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, Multiple Beds, Sea View

Beach/ocean view

Premium Room, Multiple Beds, Sea View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Sea view
  • Sleeps 5
  • 2 Twin Bunk Beds

View all photos for Classic Room, 2 Twin Beds, Garden View

Classic Room, 2 Twin Beds, Garden View | Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Garden View

Highlights

Yard
Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Club Lounge Access

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Club Lounge Access

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds, Sea View

Classic Room, Multiple Beds, Sea View | Premium bedding, down comforters, minibar, in-room safe

Classic Room, Multiple Beds, Sea View

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Ocean View

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room, Multiple Beds, Garden View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Multiple Beds, Garden View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Twin Bunk Beds

View all photos for Classic Room, 2 Twin Beds, Balcony, Sea View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room (Upgraded) (Additional 17,000 yen for 3 or more, age 6 and older per night)

Premium bedding, down comforters, minibar, in-room safe

Premium Room (Upgraded) (Additional 17,000 yen for 3 or more, age 6 and older per night)

Highlights

Lanai
Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 43 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room

Premium bedding, down comforters, minibar, in-room safe

Classic Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Map
354-1 Maesato, Ishigaki, Okinawa-ken, 907-0002

What's nearby

  • Maezato Beach - 4 min walk
  • Ishigaki Island Ferry Terminal - 5 min drive
  • Ishigaki Island Limestone Cave - 8 min drive
  • Shiraho Beach - 18 min drive
  • Fusaki Beach - 28 min drive

Getting around

  • Painushima Airport (ISG) - 17 min drive

Restaurants

  • ‪マクドナルド - ‬14 min walk
  • ‪モスバーガー - ‬15 min walk
  • ‪カレーハウスCoCo壱番屋 - ‬17 min walk
  • ‪サルティーダ - ‬1 min walk
  • ‪麺工房 - ‬18 min walk

About this property

ANA InterContinental Ishigaki Resort by IHG

Luxury family-friendly hotel near Maezato Beach
Located close to Ishigaki Island Limestone Cave, ANA InterContinental Ishigaki Resort by IHG provides an adjacent golf course, a poolside bar, and a grocery/convenience store. With amenities like beach cabanas and sun loungers, this hotel is the perfect place to soak up the sun. Treat yourself to a body scrub, a facial, or aromatherapy at the onsite spa. The on-site French cuisine buffet restaurant, SUNCOAST CAFE, offers breakfast, lunch, dinner, light fare, and kids' meals. Enjoy the 24-hour gym, as well as activities like ecotours. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and mini golf.
Other perks include:
  • An indoor pool and an outdoor pool, with a waterslide and pool umbrellas
  • Free self parking
  • Bike rentals, 2 outdoor tennis courts, and supervised childcare (surcharge)
  • Tour/ticket assistance, multilingual staff, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 458 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with bidets and shower/tub combinations
  • LCD TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • SUNCOAST CAFE
  • CHINA SHADOW
  • YAEYAMA
  • OMOTO
  • TROPICS

Things to do

  • 24-hour fitness center
  • 2 outdoor tennis courts
  • Bicycle rentals
  • Children's pool
  • Ecotours
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (5167 square feet)
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: JPY 1000 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 17 years old are not allowed in the swimming pool or fitness facility, and guests under 5 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA InterContinental Ishigaki
ANA InterContinental Ishigaki Resort
ANA Ishigaki
ANA Ishigaki Resort
InterContinental ANA Ishigaki
InterContinental ANA Ishigaki Resort
InterContinental Ishigaki
Ishigaki ANA InterContinental Resort
Ishigaki InterContinental
Ana Hotel Ishigaki
Ana Intercontinental Ishigaki Hotel Ishigaki
ANA Intercontinental Ishigaki Resort Japan - Okinawa Prefecture
InterContinental ANA Ishigaki Resort
ANA InterContinental Ishigaki Resort by IHG Hotel
ANA InterContinental Ishigaki Resort an IHG Hotel
InterContinental ANA Ishigaki Resort an IHG Hotel
ANA InterContinental Ishigaki Resort by IHG Ishigaki
ANA InterContinental Ishigaki Resort by IHG Hotel Ishigaki

Frequently asked questions

Does ANA InterContinental Ishigaki Resort by IHG have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is ANA InterContinental Ishigaki Resort by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ANA InterContinental Ishigaki Resort by IHG?

Self parking is free at this property.

What time is check-in at ANA InterContinental Ishigaki Resort by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at ANA InterContinental Ishigaki Resort by IHG?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is ANA InterContinental Ishigaki Resort by IHG located?

Offering direct access to the beach, this Maezato hotel is next to a golf course, 0.2 mi (0.3 km) from Maezato Beach, and within 6 mi (10 km) of Ishigaki Island Limestone Cave and Shiraho Beach. Ishigakijima Astronomical Observatory and Yonehara Beach are also within 12 mi (20 km).

ANA InterContinental Ishigaki Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dining- Poor food handling and/or preparation. We decided to dine at the Saltida (dinner buffet) and as a result we both suffered from a fairly violent food poisoning. It was necessary to extend an extra day as there was just no way we would be able to physically fly out the next day. In addition to this, communication between management and front desk was near to non existent. The hotel did compensate for the meal but made no effort/offer to cover the extra night stay, despite the fact that their restaurant was at fault. I must recognize the restaurant manager as he was the only individual that checked on us and provided water/fruit.
Stayed 1 night in Jan 2025

10/10 Excellent

Chikako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Roberto, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Jan 2025

10/10 Excellent

Tetsuaki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. We really enjoyed our stay. Convenient location. Indoor pool is very warm in the winter so you can swim even if it’s not warm enough for the outdoor pool. I would definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

YUKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The response from the front desk (Ms. Kudo) and the tour concierge desk was excellent. I would definitely like to stay at this hotel again when I visit Ishigaki Island.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the hotel, nice room, staff were very helpful. Also enjoyed dinner on the terrace.
Stayed 5 nights in Oct 2024

10/10 Excellent

KARINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, helpful to the fullest! When out of their way to accommodate and make recommendations. The resort is beautiful and very clean. Has many dining options and beautiful views of the ocean. I will definitely stay here again! Thank you for an amazing experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Juan Carlos

Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my first time coming to Ishigaki in Okinawa. Japanese service obviously is top notch. But ANA Intercontinental Ishigaki Resort service is just something else. A big shout out to Miki at the front desk of the Bay Wing where we were at. Our flight was 8am and taxi typically don’t operate that early to take us to the airport. Miki just relentlessly calling for us and proactively suggested to get two taxi instead of a big one such that we can get to the airport as fast as possible. All other staffs were awesome also. Room is superb. Food was great. The pool and beach facilities are amazing. I will definitely come back again!!!
Stayed 2 nights in Aug 2024

4/10 Poor

Laurence

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Run down. Few options for activities for kids so not a family resort. Limited English capabilities.
Stayed 3 nights in Aug 2024

6/10 Okay

Simon Peter

Liked: Staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with gorgeous views of ocean. Very family friendly with many amenities & dining options. Convenient to port area with many shops & restaurants. Very accommodating & exceptional staff.
Stayed 3 nights in Aug 2024

10/10 Excellent

Valerie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED our stay here!! From check in to check out, everything was comfortable, beautiful, and fun. The beach with amenities was great - the pools 😍, all of the restaurants, the comfy beds and room. Loved it all. Great for families or friends. Drinks by the pool, a plus 😉
Stayed 3 nights in Jul 2024

10/10 Excellent

Andreas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained. very delicious meals
Stayed 4 nights in May 2024

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Staff are great and the hotel is in a great location
Stayed 4 nights in May 2024

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my mom for vacation. Seems like she enjoyed the stay and food. We did not go to the Buffett however the Japanese breakfast was great. The room was clean and bathtub was large and you can relax.
Stayed 1 night in May 2024

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough bars during the day near the pool. Food and drinks at restaurant extremely pricey. We ended up eating out. Not enough restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Rachel

Stayed 4 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean & Modern
We had a wonderful time at the ANA Intercontinental Ishigaki. Our room was comfortable, clean, and modern. The lobby always smelled refreshing. It was easy to get to the restaurants, pools, and amenities at other wings. It you rent a car, there was plenty of parking. We really had a lovely vacation and we're very happy with our choice to stay at ANA.
Stayed 4 nights in Mar 2024

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kiran Raju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location..Nice sea view..Nice staff..nice breakfast..nice surrounding!
Stayed 3 nights in Dec 2023

10/10 Excellent

KEIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Expected MORE from a Resort Hotel
my room was located in the Ocean wing but upon arrival the concierge went on about the Bay wing - it was very confusing. it is understood that English is NOT the spoken language but there was obviously some miscommunication about the breakfast plan that was purchased (upsell) - details were lost in translation. after the first day - room was not cleaned at all (no fresh towels, bed was not made and garbage NOT removed). the second day - bed was made, room was NOT cleaned, no fresh towels, garbage not removed and toilet paper not replenished - called down to ask if i could take towels from the carts left in the hall (the carts were left there well into the night). third and fourth days - regular room maintenance
Stayed 4 nights in Oct 2023