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"Excellent hotel! The rooms are spacious, clean, and comfortable. The location is perfect, with beautiful river views and within walking distance to the mall. The gym is well-equipped and spacious, with machines in great condition. The pool and sauna were also fantastic. YumCha in the Wan Li (hotel resturant) was great. Pricer but views and food was worth it . Minor cons - lobby is on the 29th floor so two sets of elevators to get in and out of hotel. Would definitely stay here again!"

"We were checked online one day prior to our arrival. Hotel asked us the arrival time so we were able to go to our room at around early. The room and facilities is amazingly well managed. We were having fun in the pool and gym . The shopping mall is next to hotel. We will come again soon."

"Great view of West Lake. Convenient and walkable. Outstanding service ( even in English!)"

"The washroom especially the toilet stall was filthy, it was not cleaned properly at all. It’s like a public washroom."

"It’s far from shops but it’s nice and quiet "

"Very nice treatment from the staff, specially from Camilla Wong. "

"Value for money"